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• About us
  • Who we are
    • Our story
    • Our vision, purpose, values and behaviours
    • The capital’s ambulance service
  • Who we work with
    • What we buy
  • Where we are
  • What we do
    • Caring for you in a clean environment
      • Clostridium difficile – useful information
      • MRSA – useful information
      • Norovirus – useful information
    • Dealing with major incidents
      • London bombings in 2005
      • Our training
      • Remembering 7 July 2005
      • Staff remember 7 July
    • Finding hospital beds
    • NHS 111
    • Our patient experiences department
      • Make your experiences count
      • Using feedback
      • Examples of learning
    • Providing an emergency reponse
    • Responding to less serious calls
    • Taking patients to hospital appointments
  • How we are run
    • Trust Board
      • Board papers – 2006
      • Board papers – 2007
      • Board papers – 2008
      • Board papers – 2009
      • Board papers – 2010
      • Board papers – 2011
      • Board papers – 2012
      • Board papers – 2013
      • Board papers – 2014
      • Board papers – 2015
      • Board papers – 2016
      • Board papers – 2017
      • Board papers – 2018
      • Trust Board members
  • How we are doing
    • Care Quality Commission inspection and report
    • Clinical quality indicators
    • Meeting our targets
  • Working with suppliers
  • Our plans for the future
    • Our quality strategy
  • Research
    • ARREST trial
    • Pre-Hospital Emergency Department Data Sharing
    • Research performance
  • How we managed the London 2012 Olympics
    • Games training
    • How we planned for the Games
    • Test events
  • Our publications
  • Involving our community
    • Friends and family test
    • Involving you in our work
    • Patients’ Forum and Healthwatch
    • Public education
      • Resuscitation training courses
  • Our charity
  • Our historic vehicle collection
• Accessibility
• Calling us
  • Calling 111
    • North East London 111
    • South East London NHS 111 service
  • When to call 999
    • Advice if you are due to give birth
    • Choose well
  • How to call 999
  • New ambulance response categories
  • What happens when you call 999
  • Who will treat you
    • Ambulance crew
    • Clinical telephone advisor
    • Hazardous area response team
    • Single responder
      • Cycle responder
      • Motorcycle responder
      • Volunteer responders
  • Emergency heart care
    • Heart attack
      • Causes of a heart attack
      • Heart attack treatment
      • Real life: Bhupen’s story
      • Real life: Mark’s story
      • Real life: Paul’s story
      • Symptoms of a heart attack
      • Video: How we treat heart attacks
      • What to do
    • Cardiac arrest
      • Shockingly Easy campaign
      • Paramedic 2: Adrenaline trial
      • Causes of a cardiac arrest
      • Learn to save a life
      • Video: How to use a defibrillator
      • Cardiac arrest treatment
      • Real life: Erica’s story
      • Real life: Ian’s story
      • Real life: Keith’s story
      • Real life: James’ story
      • Real life: Lee’s story
      • Real life: Mary’s story
      • Real life: Steve’s story
  • Emergency stroke care
    • Real life: Peter’s story
    • Recognising stroke in other people
    • Stroke treatment
    • Symptoms of a stroke
    • Transient ischaemic attack
  • Emergency trauma care
    • Real life trauma case study: Daniel’s story
    • Real life trauma case study: Priscila’s story
    • Real life trauma case study: Robert’s story
  • What to do if you have flu symptoms
• Copyright
• Disclaimer
• Getting involved
  • #NotAnAmbulance
  • Getting drunk is not a game
    • Download the campaign toolkit
    • Top tips for a safe night out
  • GoodSAM app
  • Making a donation
  • Public education, schools and community visits
    • Children’s games and activities
    • Junior citizen scheme
    • Request for us to visit
• Health professionals
  • Emergency Bed Service
  • GP information
    • How we prioritise calls
    • Calling an ambulance – response times
    • How the call will be triaged
    • Who will respond to your call
    • Documents and guidelines
    • GP News
  • Safeguarding children, young people and adults at risk
    • Safeguarding duty and responsibilities
    • Safeguarding ‘at risk’ alerts
  • Caring for frequent callers
    • Reasons why patients become ‘frequent callers’
    • Managing patients’ needs
    • Patient referral, review and developing a care plan
    • Case studies of frequent callers
  • Reporting incidents to us
    • Delayed handover of care at emergency departments
  • Improving heart attack and stroke care
• Home
• News
  • Alcohol-related 999 incidents
  • BBC: Ambulance
    • Episode one: The day shift
    • Episode three: The weekend shift
    • Episode two: The night shift
      • Episode two: meet our staff
    • Meet our staff
  • Excellence reporting
  • Follow us on social media
  • Give blood
  • Know your blood pressure
  • News Archive
  • Taking care in the hot weather
  • Thank you
  • TV and radio
  • Use us wisely
• No Access
• Privacy policy
• Sitemap
• Talking with us
  • Enquiries, feedback and complaints
    • Communicating with us in other languages
  • Lost property enquiry
  • Requests to visit us
  • Thanking our staff
  • Solicitors’ enquiries
  • Freedom of Information
    • Introduction and guide to the scheme
    • Classes of information
      • What we spend and how we spend it
      • Who we are and what we do
      • What are our priorities and how we are doing
      • How we make decisions
      • Our policies and procedures
      • The services we offer
    • Information request form
  • Requests to arrange observer’s shifts
  • How we use your personal information
  • How to find us
• Terms and conditions of use
• Working for us
  • Benefits
  • Career opportunities
    • Ambulance staff
      • Emergency Ambulance Crew
      • Paramedics
    • Control room staff
    • Support staff
  • Hear from our staff
    • Ashley Sepaul, Emergency Medical Dispatcher
    • Donovan Lewis, Emergency Medical Dispatcher
    • Gurkamal Francis, Assistant Head of Clinical Audit and Research
    • Ibrahim Bah, Paramedic
    • Kelly Taylor, Paramedic
    • Molly Tarawally, Student Paramedic
    • Nikki Pierre, Emergency Medical Dispatcher
    • Priscilla Currie, Paramedic
    • Sam Walsh, Emergency Ambulance Crew
    • Australian Paramedic Mitchell Hand
    • Flight Paramedic Jason Morris
    • Motorcycle paramedic Richard Webb-Stevens
    • Alex Ewings, Co-Chair of the LGBT Forum
  • Paramedic Science degrees
  • Volunteering with us
    • App technology to help save lives
    • Community First Responder profiles
    • Finding out more about CFRs
    • Voluntary Responder Group
  • Current vacancies
  • Equality and inclusion in the workplace
    • EasyRead documents
    • Staff diversity forums
      • Lesbian, Gay, Bisexual and Transgender Forum
    • Employers equality forums
    • Our equality and inclusion strategy and reports
    • Equality Analyses
      • Archived EIAs
      • Completed equality anaylses
    • New equality objectives
• 10 Facts about London Ambulance Service
• A brief history
• Celebrating 50 years
• Thanks

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