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Caring for frequent callers

Incidents of persistent and regular callers to the 999 service is one of the most significant issues raised by our staff.

Last year we managed 1,622 frequent callers, who generated 49,534 incidents, utilising 3,028 12-hour ambulance shifts.

On average, frequent callers cost us £4.4million a year, and cost the wider NHS around £18.8million.