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Calling 999

How to call 999

You can call an ambulance by using 999 or 112.Mandy sat at screen of computer

If you are deaf, hard of hearing or speech-impaired you can contact us by texting from your mobile. This facility is available in any type of emergency and is for people who can’t use the standard 999 voice or the RNID’s text relay services.

To use the text service you must register your mobile phone on the emergencySMS website.

When to call 999

In a life-threatening emergency

Always call 999 if someone is seriously ill or injured, and their life is at risk.

Examples of medical emergencies include (but are not limited to):

  • chest pain
  • difficulty in breathing
  • unconsciousness
  • severe loss of blood
  • severe burns or scalds
  • choking
  • fitting or concussion
  • drowning
  • severe allergic reactions.

When it’s not a life-threatening emergency

If it is not a life-threatening emergency and you, or the person you are with, do not need immediate medical attention, consider other options before you dial 999:

  • Look after yourself or the patient at home. Many minor illnesses and injuries can be treated in your home by using over-the-counter medicine and getting plenty of rest. If you cannot stay at home, see if family or friends are able to help.
  • Talk to your local pharmacist.
  • Visit or call your GP.
  • Visit the NHS 111 online website.
  • Call NHS 111.
  • Make your own way to your local A&E department, walk-in centre, minor injuries unit or urgent care centre. (Arriving in an ambulance does not necessarily mean you will be treated more quickly.)

Not sure where your nearest health services are? Visit www.nhs.uk.Did you know NHS 111 in now available online? Thirty thousand people use it each week