Reporting incidents to us

Incident reporting

The most common category of Patient Safety incident reports are:

  • A delay in an ambulance resource being provided.
  • A breakdown in communications with ambulance staff.
  • The clinical care provided by ambulance staff.

If you report an incident, we will investigate it and then provide you with a response and an explanation of any action we propose to take.

Depending on the severity of the issues you report, we may pass them to the department responsible and let you know what is happening. Wherever possible, we will try to hold local liaison meetings to improve the working relationship we have with health and social care colleagues to increase understanding of our respective roles and practices. Our local ambulance operations manager or a member of the local management team will usually lead these meetings.

Serious incident reporting

We are committed to offering our full cooperation with any serious incident (SI) investigation. It is the responsibility of the organisation reporting the SI to ensure that other NHS organisations are informed of the SI if it relates to them.

If your Trust is considering declaring a SI, or has already declared a SI, we should be pleased to receive notification. Please email our Governance and Compliance department and mark your notification ‘Serious Incident’.

More information can also be found in our serious incident policy and procedure.


As part of our drive to learn from incidents, serious incidents, claims, inquests and complaints, please find below our quarterly Learning From Experience reports. Further reports will be posted once completed.