Making requests for the records we hold
Patients have the right to request access to the data that we hold about them by submitting a Subject Access Request (SAR) under the Data Protection Act, 2018. We are required by law to respond to a SAR within 1 month. If you are acting on a patient’s behalf, we require their written consent.
The Access to Health Records Act, 1990 covers access to medical records of someone who has died. Right of access is limited to the patient’s personal representative and any person who may have a claim arising out of the patient’s death. You will therefore need to demonstrate that you meet the criteria. For more information, please click here.
The type of information we hold:
- 999 call log
- electronic Patient Care Record (ePCR)
- Recordings of 999 call/s
- 111 case records
- Recordings of 111 call/s
Redactions will be made where any reference is made to third parties unless authorisation is provided.
Where we may not be able to release a record
There are various exemptions set out in the Data Protection Act, 2018. If we refuse to comply with a SAR, we will inform you of the specific exemption in writing.
The law states that we cannot charge a fee to comply with a Subject Access Request. However, we can charge a ‘reasonable fee’ for the administrative costs of complying with a request if it is manifestly unfounded or excessive, or if an individual requests further copies of their data.
Police enquiries for our records
Please email our Archives department.
Clinicians/social care professionals
If you need to access to patient medical records contact the Patient Experiences team
Health & Safety Executive/local authority regulators
Please email our Health, Safety & Security team
Safeguarding professional enquiries, including child custody court proceedings
Please contact our Safeguarding team
NHS Trusts who have declared a Serious Incident
Please email our Governance & Assurance team
Employee or former employee seeking to obtain personal records
If you are an employee or a former employee and are seeking to obtain your personal records, please email our People & Culture Team on the following email address: [email protected]
Requests from solicitors
A patient can authorise their solicitor to make a request for the information we hold which are treated as if they were made from the patient themselves – the solicitors are effectively acting on the patient’s behalf.
Please see our Guidance for Solicitors