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Making requests for the records we hold

the side door of an ambulance car with the LAS logo visible Patients have the right to request access to the data that we hold about them by submitting a Subject Access Request (SAR) under the Data Protection Act, 2018. We are required by law to respond to a SAR within 1 month. If you are acting on a patient’s behalf, we require their written consent.

The Access to Health Records Act, 1990  covers access to medical records of someone who has died. Right of access is limited to the patient’s personal representative and any person who may have a claim arising out of the patient’s death. You will therefore need to demonstrate that you meet the criteria.  For more information, please click here.

The type of information we hold:

  • 999 call log
  • electronic Patient Care Record (ePCR)
  • Recordings of 999 call/s
  • 111 case records
  • Recordings of 111 call/s

Medic shown from behind with the word Ambulance on their top visible and with Tower Bridge in the background

Redactions will be made where any reference is made to third parties unless authorisation is provided.

Where we may not be able to release a record

There are various exemptions set out in the Data Protection Act, 2018. If we refuse to comply with a SAR, we will inform you of the specific exemption in writing.


The law states that we cannot charge a fee to comply with a Subject Access Request. However, we can charge a ‘reasonable fee’ for the administrative costs of complying with a request if it is manifestly unfounded or excessive, or if an individual requests further copies of their data.

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