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How we use your personal information

Patient and personal information

Information we record about you

The London Ambulance Service NHS Trust provides emergency pre-hospital care and an non-emergency transport service throughout Greater London as well as an urgent care 111 service in North East London and South East London.

When you contact us as a patient, we collect information about you and keep records about the service we provide you. We may also record information about you if you contact us for any other reason. This guidance explains the type of information we record about you, why this is necessary, and the ways in which this information may be used by the Service.