Solicitors’ enquiries

When applying for a patient’s medical records please provide the following:

• A written form of authority signed by the client.
• The patient’s name, time and date of the incident, exact location, hospital conveyed to (if any). Please also provide the vehicle call sign and LAS CAD number of incident (if known).
• Ensure the Patient Experiences reference number is quoted in any subsequent correspondence.

Please email: [email protected]

Please note, the Patient Experiences team are currently mostly working remotely. We would therefore ask you to contact us by email, which means we will be able to provide you with a quicker response.

Where legal action is intended

If legal action is intended against the Trust please contact:

Legal Services Department
London Ambulance Service
220 Waterloo Road
London
SE1 8SD

Email: [email protected] 

Please note, the Legal Services team are currently mostly working remotely. We would therefore ask you to contact us by email, which means we will be able to provide you with a quicker response.