Solicitors’ enquiries

Where legal action is not being taken against the Trust

The following applies where the matter in question does not involve the Trust:

Access to call records and medical records

When applying for a patient’s medical records please provide the following:

  • A written form of authority signed by the client.
  • The patient’s name, time and date of the incident, exact location, hospital conveyed to (if any). Please also provide the vehicle call sign and LAS CAD number of incident (if known).
  • Ensure the Patient Experiences reference number is quoted in any subsequent correspondence.

It is extremely time-consuming for all concerned when an inaccurate date or location is provided. To avoid unnecessary delays occurring please ensure accurate information is made available at the time of your initial approach. We will not be able to process any request where the requisite information is not made available.

Please apply to:

Email: [email protected]

Please note, the Patient Experiences team are currently mostly working remotely. We would therefore ask you to contact us by email, which means we will be able to provide you with a quicker response. Where the terms of release are met, we will also seek to send you any confidential material by secure email.

Patient Experiences Department
London Ambulance Service
HQ Annexe
8-20 Pocock Street
London
SE1 0BW

Where legal action is intended

If legal action is intended against the Trust please contact:

Legal Services Department
London Ambulance Service
HQ Annexe
8-20 Pocock Street
London
SE1 0BW

Tel: 020 7783 2105

Email: [email protected]