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Who will treat you

As soon as we have enough information and believe you need immediate medical treatment, we will send help.

We can respond in a number of different ways:

Life-threatening emergencies

In life-threatening emergencies, people often expect an ambulance with two people to arrive, but you could also be treated by one of our single responders who arrives by car, motorcycle or bicycle.

In the most serious emergencies, you could also be treated by a medical team from London’s Air Ambulance. The medical team on the helicopter includes a doctor and paramedic who are skilled in treating patients who have serious traumatic injuries.

If you live in outer areas of London, the first person to arrive may be a community responder. A community responder is a member of the public who has been trained to provide life-saving treatment to people in their local communities while an ambulance is on the way.

Non-life-threatening emergencies

In a non-life-threatening emergency you may be treated by an ambulance crew or a single responder who arrives by car, motorcycle or bicycle.

If it is not a life-threatening emergency needing immediate treatment, one of our clinical telephone advisors may call you or you may be transferred to an advisor at NHS 111.

Our advisors, who are medically trained, will ask you further questions about your condition, or that of the person you are calling on behalf of. They may provide some medical advice. However, if they decide treatment is needed, they will arrange for help to be sent as soon as possible.