Talking with us

Remember, if someone is seriously ill or injured, and their life is at risk, you should call 999 immediately.

This section explains how you can contact us when it is not a medical emergency.

If you are a health professional please see the health professionals section for details on how to contact us.

 

  • To call our switchboard

    If you know the name but not the telephone number of the person or department that you would like to contact, call our switchboard on 020 7783 2000.

  • For enquiries, feedback and complaints

    Phone: 020 3069 0240 (local rate)
    Email: ped@londonambulance.nhs.uk

    Patient Experiences Department
    London Ambulance Service NHS Trust
    Units 1&2 Datapoint Business Centre
    6 South Crescent
    London
    E16 4TL

    Our Patient Experiences Department is your first point of contact if you have any comments, feedback or complaints about the service you have received from us. The team can also deal with all general enquiries about our policies and procedures and how we work.

    In order to maintain a high level of patient care service to the communities of London, the Service has produced a specific plan to deal with anticipated capacity issues which triggers specific measures when we are operating over capacity.

    Within the Capacity Plan is a Resourcing Escalation Action Plan (REAP) which is used to identify the level of pressure the Service is under at any given time, and provides a range of tactical options to deal with the over capacity situation.
    This revised plan is now a national framework in use by ambulance services across the country.

    As a result of the continuing high level of demand that we are experiencing, please be aware that there may be a delay in responding to complaints and enquiries. There are a number of reasons for this, including the implementation of a raised REAP level, ambulance crews not being very easily available to discuss particular incidents they have attended, and clinical managers having less time to look at the details of the care that has been given in different cases.

    We will respond to all enquiries as quickly as possible, but would apologise should this take longer than usual. Please do not email multiple trust departments as this only duplicates administrative effort.

    If you are enquiring about an existing complaint, please contact the case officer on the telephone number detailed in the acknowledgment sent to you.

    When to contact us

     

  • Say thank you to our staff

    If you’d like to pass on your thanks to the staff that treated you, we’d be happy to help.
    Send a message of thanks to our staff.

    Communications Department
    London Ambulance Service NHS Trust
    220 Waterloo Road
    London SE1 8SD

    Tel: 020 7783 2123/ 2122
    Fax: 020 7783 2120
    Email: staffrecognition@londonambulance.nhs.uk

  • Enquire about a legal issue

    Our legal services department deals with any enquires about coroners’ inquests including requests for call records and health records (including patient report forms), witness statements, staff attendance or attendance at inquests and civil claims against us.

    If you have been involved in an accident with a London Ambulance Service vehicle, please contact QBE on 0808 1008181.

    Legal Services
    London Ambulance Service NHS Trust
    220 Waterloo Road
    London SE1 8SD

    Telephone: 020 7783 2105

  • Make a solicitor's enquiry for medical records

    Solicitors can make enquiries and apply for call records and health records (including patient report forms) under the Data Protection Act 1998 and Access to Health Records Act 1990 in connection with a civil claim or criminal matter.
    Find out more about how to make a solicitor’s enquiry.

    Patient Experiences Department
    Units 1&2 Datapoint Business Centre
    6 South Crescent
    London
    E16 4TL

    Tel: 020 3069 0229
    Fax: 020 3069 0239
    Email: ped@londonambulance.nhs.uk

  • Information for a police enquiry

    If you need information for a police enquiry.

    Email: archive@londonambulance.nhs.uk
    Telephone: 020 3069 0320

  • Submit a Freedom of Information request
  • Ask about a recruitment issue

    You can contact our recruitment department if you would like to talk about working with us.
    Find out more about working with us.

    Recruitment centre
    Units 1&2 Datapoint Business Centre
    6 South Crescent
    London
    E16 4TL

    General enquiries

    Tel: 020 3069 0260
    Fax: 020 3069 0266
    Email: recruitment@londonambulance.nhs.uk

    Unfortunately we are not recruiting for student paramedics at the moment. To find out more about these roles, visit our career opportunities section.

  • Find out about our emergency life-support training courses

    Members of the public or companies that are interested in our emergency life-support training courses can contact our resuscitation training team.

    Read more about our resuscitation training courses.

    Resuscitation Training Administrator
    8–20 Pocock Street
    London SE1 OBW

    Tel: 020 7783 2534
    Email: resustraining@londonambulance.nhs.uk

  • Arrange for us to visit your school, college, community group or local event

    Our public education department can arrange for local members of staff to visit your community groups, schools or event to talk about our service and answer your questions you might have. Find out how to arrange a visit from us here.

    Patient and public involvement department
    Units 1&2 Datapoint Business Centre
    6 South Crescent
    London
    E16 4TL

    Tel: 020 3069 0383
    Email: ppi@londonambulance.nhs.uk

  • Enquire about a media issue

    If you have a media enquiry or want to arrange an interview or filming with our staff you should contact our communications department.

    Communications Department
    London Ambulance Service NHS Trust
    220 Waterloo Road
    London SE1 8SD

    Tel: 020 7783 2286
    Fax: 020 7783 2120
    Email: communications@londonambulance.nhs.uk

  • Arrange a visit to our organisation

    If you are a healthcare professional, or work for a government agency or another ambulance service, either in the UK or abroad, and would like to visit our organisation, contact our communications department. Please note that we are often very busy and unable to accommodate ride-outs with members of our staff.

    Please note that these cannot be arranged for members of the public.

    Find out more about arranging a visit.

    Communications team
    London Ambulance Service NHS Trust
    220 Waterloo Road
    London SE1 8SD

    Tel: 020 7783 2123/ 2122
    Fax: 020 7783 2120
    Email: staffrecognition@londonambulance.nhs.uk

  • Request an observer's shift

    Unfortunately we are unable to offer any visits at the current time.

    Please note that these cannot be arranged for members of the public.

    Find out more about requesting observer’s shifts.

  • Ask a question or feed back about our website

    If you have a question or have comments about our website, we are keen to hear from you.

    Email: webofficer@londonambulance.nhs.uk.

  • Find or contact one of our offices

    You can find location maps with contact details of our headquarters offices on the how to find us page.