Talking with us

Remember, if someone is seriously ill or injured, and their life is at risk, you should call 999 immediately.

This section explains how you can contact us when it is not a medical emergency.

If you are a health professional please see the health professionals section for details on how to contact us.

 

  • To call our switchboard

    If you know the name but not the telephone number of the person or department that you would like to contact, call our switchboard on 020 7783 2000.

  • For enquiries, feedback and complaints

    If you have an enquiry, feedback or complaint please contact our Patient Experiences Department.

    Phone: 020 3069 0240

    Please note: the revised telephone line opening hours during the Covid-19 pandemic are 10:00 – 16:00, Monday to Friday. If there is no reply, please leave a voicemail message and we will aim to get back to you within 24 hours or the next working day.

    Email: [email protected]

    Patient Experiences Department
    London Ambulance Service NHS Trust
    Units 1&2 Datapoint Business Centre
    6 South Crescent
    London
    E16 4TL

    Our Patient Experiences Department is your first point of contact if you have any comments, feedback or complaints about the service you have received from us. The team can also deal with all general enquiries about our policies and procedures and how we work.

    When to contact us

  • Enquire about setting up or amending a care plan

    *We no longer accepts Patient Specific Protocols (PSPs).

    If you wish to notify us of a new or revised care plan, you will need to contact your GP or clinician responsible for your care in order for them to enter this information on to Coordinate My Care (CMC) https://www.coordinatemycare.co.uk/

    All our frontline clinicians have access to CMC via their tablets now and can quickly access up to date medical information about the patient they are attending and treat them accordingly.

    Advice to patients with Addison’s disease/adrenal insufficiency
    Patients with Addison’s disease/adrenal insufficiency have historically approached the Trust to register their details with us. Working in close cooperation with the Addison’s Disease Self-Help Group (https://www.addisonsdisease.org.uk/) we are now requesting these patients initially discuss their treatment plan with their GP or hospital clinician who will access CMC to add any care plan information.

  • Say thank you to our staff

    If you’d like to pass on your thanks to the staff that treated you, we’d be happy to help.
    Send a message of thanks to our staff.

    Communications Department
    London Ambulance Service NHS Trust
    220 Waterloo Road
    London SE1 8SD

    Tel: 020 7783 2123/ 2122
    Fax: 020 7783 2120
    Email: [email protected]

  • Lost property enquiry

    We have a duty of care to ensure that a patient’s personal property is secured at the point of the incident and safely transported, with the patient, to the hospital.

    To report any missing items see our Lost property enquiry page.

  • Enquire about a legal issue

    Our legal services department deals with any enquires about coroners’ inquests including requests for call records and health records (including patient report forms), witness statements, staff attendance or attendance at inquests and civil claims against us.

    Legal Services
    London Ambulance Service NHS Trust
    220 Waterloo Road
    London SE1 8SD

    Telephone: 020 7783 2105

  • Reporting an incident with one of our vehicles

    If you have been involved in an accident with one of our vehicles please contact, in the first instance, our insurer QBE Insurance Group on 0808 100 8181 and quote policy number Y005086.

    You’ll be asked a series of questions about the incident. Please provide as much detailed information as possible.

    QBE will then contact our Fleet Administration department, who will investigate the incident.

  • Enquire about Emergency Preparedness or Events

    Should you have an enquiry regarding the how the London Ambulance Service prepares for events, need to contact the department or have general enquiry relating to the emergency preparedness, resilience or response please contact the EPRR Department at

    Email:
    [email protected]

    Post:
    Department for Resilience and Specialist Assets
    Emergency Preparedness Resilience and Response Unit
    London Ambulance Service NHS Trust
    Units 1 & 2 Datapoint Business Centre
    6 South Crescent
    Cody Road
    London
    E16 4TL

  • Make a solicitor's enquiry for medical records

    Solicitors can make enquiries and apply for call records and health records (including patient report forms) under the Data Protection Act 2018 and Access to Health Records Act 1990 in connection with a civil claim or criminal matter.
    Find out more about how to make a solicitor’s enquiry.

    Patient Experiences Department
    Units 1&2 Datapoint Business Centre
    6 South Crescent
    London
    E16 4TL

    Tel: 020 3069 0229
    Fax: 020 3069 0239
    Email: [email protected]

  • How to obtain your personal information or request further details about the use of your information

    If you believe any of the information we hold about you may not be accurate, or if you have any concerns about us collecting and using information about you as outlined here, you should contact our Patient Experiences Department.

    If you want to make a subject access request for personal data held in respect of any services provided by the Trust you should make a written request (fax, email or letter) to:

    Patient Experiences Department
    Units 1&2 Datapoint Business Centre
    6 South Crescent
    London
    E16 4TL

    Tel: 020 3069 0240
    Fax: 020 3069 0239
    Email: [email protected]

  • Information for a police enquiry

    If you need information for a police enquiry.

    Email: [email protected]
    Telephone: 020 3069 0320

  • Research enquiries

    For all research enquiries please contact the Research & Development Department via our Research page.

  • Submit a Freedom of Information request
  • Ask about a recruitment issue

    To find out more about recruitment and careers in the Service, see our Working with us page.

    Or contact our recruitment department by letter, phone, email or fax.

    Recruitment centre
    Units 1&2 Datapoint Business Centre
    6 South Crescent
    London
    E16 4TL

    Tel: 020 3069 0260
    Fax: 020 3069 0266
    Email: [email protected]

    Unfortunately we are not recruiting for student paramedics at the moment. To find out more about these roles, visit our career opportunities section.

  • Find out about our emergency life-support training courses

    Members of the public or companies that are interested in our emergency life-support training courses should contact our resuscitation training team.

    Read more about our resuscitation training courses.

    Resuscitation Training Administrator
    8–20 Pocock Street
    London SE1 OBW

    Tel: 020 7783 2534
    Email: [email protected]

  • Arrange for us to visit your school, college, community group or local event

    Our public education department can arrange for local members of staff to visit your community groups, schools or events to talk about our service and answer any questions you might have. Find out how to arrange a visit from us here.

    Patient and public involvement department
    Units 1&2 Datapoint Business Centre
    6 South Crescent
    London
    E16 4TL

    Tel: 020 3069 0383
    Email: [email protected]

  • Enquire about a media issue

    If you have a media enquiry or want to arrange an interview or filming with our staff please contact our communications department.

    Communications Department
    London Ambulance Service NHS Trust
    220 Waterloo Road
    London SE1 8SD

    Tel: 020 7783 2286
    Fax: 020 7783 2120
    Email: [email protected]

  • Arrange a visit to our organisation

    Please note that visits cannot be arranged for members of the public.

    If you are a healthcare professional and would like to arrange a placement, please email [email protected].

    If you work for a government agency or official body, please contact our communications team on [email protected]

    Please note that we are often very busy and unable to accommodate ride-outs with members of our staff.

  • Request an observer's shift

    Unfortunately we are unable to offer any visits at the current time.

    Please note that these cannot be arranged for members of the public.

    Find out more about requesting observer’s shifts.

  • Ask a question or feed back about our website

    If you have a question or comments about our website, we are keen to hear from you.

    Email: [email protected].

  • Find or contact one of our offices

    You can find location maps with contact details of our headquarters offices on the how to find us page.

  • If you would like to make a donation

    Our charitable fund exists to support the work of our Service and improve the working environment for our staff.

    More information about how you can make a donation to us