Talking with us

If you know the name but not the telephone number of the person or department that you would like to contact, call our switchboard on 020 7783 2000.

If you have an enquiry, feedback or complaint please contact our Patient Experiences Department.

Phone: 020 3069 0240

Please note: the revised telephone line opening hours during the Covid-19 pandemic are 10:00 – 16:00, Monday to Friday. If there is no reply, please leave a voicemail message and we will aim to get back to you within 24 hours or the next working day.

Email: [email protected]

Patient Experiences Department
London Ambulance Service NHS Trust
Units 1&2 Datapoint Business Centre
6 South Crescent
London
E16 4TL

Our Patient Experiences Department is your first point of contact if you have any comments, feedback or complaints about the service you have received from us. The team can also deal with all general enquiries about our policies and procedures and how we work.

When to contact us

*We no longer accepts Patient Specific Protocols (PSPs).

If you wish to notify us of a new or revised care plan, you will need to contact your GP or clinician responsible for your care in order for them to enter this information on to Coordinate My Care (CMC) https://www.coordinatemycare.co.uk/

All our frontline clinicians have access to CMC via their tablets now and can quickly access up to date medical information about the patient they are attending and treat them accordingly.

Advice to patients with Addison’s disease/adrenal insufficiency
Patients with Addison’s disease/adrenal insufficiency have historically approached the Trust to register their details with us. Working in close cooperation with the Addison’s Disease Self-Help Group (https://www.addisonsdisease.org.uk/) we are now requesting these patients initially discuss their treatment plan with their GP or hospital clinician who will access CMC to add any care plan information.

If you’d like to pass on your thanks to the staff that treated you, we’d be happy to help.
Send a message of thanks to our staff.

Communications Department
London Ambulance Service NHS Trust
220 Waterloo Road
London SE1 8SD

Tel: 020 7783 2123/ 2122
Fax: 020 7783 2120
Email: [email protected]

We have a duty of care to ensure that a patient’s personal property is secured at the point of the incident and safely transported, with the patient, to the hospital.

To report any missing items see our Lost property enquiry page.

Our legal services department deals with any enquires about coroners’ inquests including requests for call records and health records (including patient report forms), witness statements, staff attendance or attendance at inquests and civil claims against us.

Legal Services
London Ambulance Service NHS Trust
220 Waterloo Road
London SE1 8SD

Telephone: 020 7783 2105

If you have been involved in a road traffic incident with one of our vehicles (where personal injury or damage has occurred)

Please contact your insurance company in the first instance.  Our insurer is QBE Insurance Group, Tel: 0808 100 8181. Our policy number is Y005086. If our staff have not left any details with you, even if they were unaware of the incident, you will need to report the matter to the Police in order to obtain a Crime Reference Number.  You can then report the matter to our Driving Standards team using the form below.

If you are concerned about the driving standards of our vehicles, including parking

Our staff are expected to adhere to the Highway Code and comply with Road Traffic Law. All our staff have a duty to protect the safety and wellbeing of other staff, patients, passengers and other road users. Driving without due care and attention is a criminal offence and as such, does not fall within the NHS complaints procedure.

Our crews – when parking on scene at an emergency call – will try to reduce any disruption to other road users or pedestrians when they park: but their priority is reaching patients as quickly and safely as possible.

Our driving standards team can look into parking by our vehicles you deem inconsiderate, and driving by our staff that you consider to be careless or inconsiderate. Please complete the form on this page.

If you have been involved in an altercation with our staff in relation to driving standards or parking

Please contact our Patient Experiences team:

Phone: 020 3069 0240

Please note: the revised telephone line opening hours during the Covid-19 pandemic are 10:00 – 16:00, Monday to Friday. If there is no reply, please leave a voicemail message and we will aim to get back to you within 24 hours or the next working day.

Email: [email protected]

Patient Experiences Department
London Ambulance Service NHS Trust
Units 1&2 Datapoint Business Centre
6 South Crescent
London
E16 4TL

Should you have an enquiry regarding the how the London Ambulance Service prepares for events, need to contact the department or have general enquiry relating to the emergency preparedness, resilience or response please contact the EPRR Department at

Email:
[email protected]

Post:
Department for Resilience and Specialist Assets
Emergency Preparedness Resilience and Response Unit
London Ambulance Service NHS Trust
Units 1 & 2 Datapoint Business Centre
6 South Crescent
Cody Road
London
E16 4TL

Solicitors can make enquiries and apply for call records and health records (including patient report forms) under the Data Protection Act 2018 and Access to Health Records Act 1990 in connection with a civil claim or criminal matter.
Find out more about how to make a solicitor’s enquiry.

Patient Experiences Department
Units 1&2 Datapoint Business Centre
6 South Crescent
London
E16 4TL

Tel: 020 3069 0229
Fax: 020 3069 0239
Email: [email protected]

If you believe any of the information we hold about you may not be accurate, or if you have any concerns about us collecting and using information about you as outlined here, you should contact our Patient Experiences Department.

If you want to make a subject access request for personal data held in respect of any services provided by the Trust you should make a written request (fax, email or letter) to:

Patient Experiences Department
Units 1&2 Datapoint Business Centre
6 South Crescent
London
E16 4TL

Tel: 020 3069 0240
Fax: 020 3069 0239
Email: [email protected]

If you need information for a police enquiry.

Email: [email protected]
Telephone: 020 3069 0320

For all research enquiries please contact the Research & Development Department via our Research page.

Find out more about Freedom of Information requests.

To find out more about recruitment and careers in the Service, see our Working with us page.

Or contact our recruitment department by letter, phone, email or fax.

Recruitment centre
Units 1&2 Datapoint Business Centre
6 South Crescent
London
E16 4TL

Tel: 020 3069 0260
Fax: 020 3069 0266
Email: [email protected]ondonambulance.nhs.uk

Unfortunately we are not recruiting for student paramedics at the moment. To find out more about these roles, visit our career opportunities section.

Members of the public or companies that are interested in our emergency life-support training courses should contact our resuscitation training team.

Read more about our resuscitation training courses.

Resuscitation Training Administrator
8–20 Pocock Street
London SE1 OBW

Tel: 020 7783 2534
Email: [email protected]

Our public education department can arrange for local members of staff to visit your community groups, schools or events to talk about our service and answer any questions you might have. Find out how to arrange a visit from us here.

Patient and public involvement department
Units 1&2 Datapoint Business Centre
6 South Crescent
London
E16 4TL

Tel: 020 3069 0383
Email: [email protected]

If you have a media enquiry or want to arrange an interview or filming with our staff please contact our communications department.

Communications Department
London Ambulance Service NHS Trust
220 Waterloo Road
London SE1 8SD

Tel: 020 7783 2117
Fax: 020 7783 2120
Email: [email protected]

Please note that visits cannot be arranged for members of the public.

If you are a healthcare professional and would like to arrange a placement, please email [email protected].

If you work for a government agency or official body, please contact our communications team on [email protected]

Please note that we are often very busy and unable to accommodate ride-outs with members of our staff.

Unfortunately we are unable to offer any visits at the current time.

Please note that these cannot be arranged for members of the public.

Find out more about requesting observer’s shifts.

If you have a question or comments about our website, we are keen to hear from you.

Email: [email protected].

You can find location maps with contact details of our headquarters offices on the how to find us page.

Our charitable fund exists to support the work of our Service and improve the working environment for our staff.

More information about how you can make a donation to us