Our Digital 999 programme

Our Digital 999 Programme supports the Service’s Digital strategy to implement the right technology to improve and manage our systems in a more efficient and effective way.Logo saying Digital 999 and ePCR

The current Patient Report Forms (PRFs) will be replaced with an electronic Patient Care Record (ePCR) from September 2020.

A new Computer Aided Dispatch (CAD) system will support the handling of 999 calls as well as the dispatch and management of ambulances and clinicians to incidents, and is planned for implementation in summer 2021.

electronic Patient Care Record (ePCR)

As part of our digital transformation strategy, we will be replacing the paper-based patient report form (PRF with an electronic Patient Care Record (ePCR) from autumn 2020.

From August 2020 we are running a controlled trial with a small number of staff – who were selected from a variety of stations and from a variety of backgrounds.

During this trial, up to 150 clinicians responding across the capital will have access to use ePCR at varying times subject to their working patterns and availability. The trial will continue for approximately five weeks. This will allow us to fully trial the end to end process, such as when staff are treating and taking patients to hospital to ensure there is no risk to any patient during the process.

A paramedic with an iPad knelt speaking to a patient

The implication for Emergency Departments and other receiving departments is that they will not receive a paper PRF at the point of handover, but will access the patient record by a weblink or a URL through a London Ambulance Service-provisioned portal.

Once ePCR is available there will be a number of benefits, including:

  • Better patient information to LAS teams online and on the phone in both 111 and 999 services, supporting clinical staff in determining the most appropriate clinical response
  • Better patient information to LAS teams on scene, supporting clinical staff in determining the most appropriate clinical response and, if is necessary to take the patient to hospital or another healthcare setting, where this should be
  • Improved visibility of patient details prior to arrival at hospital.

We are committed to working with our partners to continue to enhance the level of integration across our key areas of care in London.