How we are doing

Our success is measured in a number of ways:

Meeting our targets

These include being set government targets which measure how quickly we reach patients with different levels of medical need.

See how we’re performing against our targets.

Clinical quality indicators

A set of 11 indicators were introduced in April 2011 to measure the quality of care delivered by ambulance services.

Find out more about the indicators.

Care Quality Commission report

We were assessed by the Care Quality Commission (CQC) in June 2015 and their inspection report was published in November 2015, when we were given an overall rating of ‘inadequate’. After being given a rating of ‘Requires improvement’ in a report published in June 2017, in May 2018 we were rated as ‘Good’ overall and the care we provide again rated as ‘Outstanding’. In January 2020 we were rated ‘Good’ by the CQC following an inspection of our services and leadership in September 2019.

Read more about our CQC report.

NHS Friends and Family Test

The NHS Staff Friends and Family Test was introduced in April 2014 and asks staff across NHS trusts two questions: how likely they would be to recommend their organisation to friends and family as a place to work: and how likely they would be to recommend it as a place to receive care / treatment. The data is available on the NHS England website.

Public Sector Apprenticeship targets

We have a target to employ an average of at least 2.3 per cent of staff as new apprentice starts over the period of 1 April 2017 to 31 March 2021.

The number of apprentices who were working in our Service on 31 March 2020 was 446. The percentage of apprenticeship starts as a proportion of employment starts is 30.24 per cent.  The percentage of total headcount that were apprentices on 31 March 2020 is 7.35 per cent and the figure for March 2019 was 4.5 per cent.