Meeting our targets

Call prioritisation

Our 999 calls are prioritised into one of four categories:

• Category one: for life-threatening injuries and illnesses, specifically cardiac arrest.
• Category two: for emergency calls, such as stroke patients.
• Category three: for urgent calls such as abdominal pains, and which will include patients to be treated in their own home.
• Category four: less urgent calls such as diarrhoea and vomiting and back pain.

To find out more about how we have been performing against our targets, see information on the NHS England website.

For more information about how we’ve been performing as an ambulance trust, view our Annual Reports.