About us

We want to provide our patients with the highest quality care and contribute towards Londoners having health outcomes among the best in the world.

In this section you can find out about:

  • Who we are

    We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.

    We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city.

    We cover an area of 620sq miles and have 8000 people who work or volunteer for us.

    We answer more than two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services in north east and south east London answer more than 1.2million calls a year.

    We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time

     

  • Where we are

    Our service operates over an area of approximately 620 square miles, from Heathrow in the west to Upminster in the east, and from Enfield in the north to Purley in the south.

  • What we do

    Our main role is to respond to emergency 999 calls, providing medical care to patients across the capital, 24-hours a day, 365 days a year. Other services we offer include providing pre-arranged patient transport and finding hospital beds. Working with the police and the fire service, we are prepared for dealing with large-scale or major incidents in the capital.

    Find out more about what we do.

  • How we are run

    We are governed by a Trust Board, which meets every two months. It is made up of 18 members – a non-executive chairman, seven non-executive directors, five of the Service’s executive directors (including the chief executive), and five non-executive directors.

    Find out more about our Trust Board and when our next meeting is.

  • How we are doing

    Target response times are set for us by the government and we are measured against these annual performance targets as well as other standards of service.

    Learn about how we’re doing.

  • Working with suppliers

    Each year we spend approximately £58 million on a wide range of goods and services. We have a responsibility to ensure that all public money we receive is used as resourcefully as possible, and that we achieve the best value for money. Find out more.

  • Our plans for the future

    We want to provide our patients with the highest quality of care, which will contribute towards Londoners having health outcomes that are amongst the best in the world.

    Find out about our plans for the future.

  • Research

    We are proud to be a research active organisation. By developing and hosting research studies we contribute to an evidence base that informs and improves emergency medical care and outcomes in the UK and worldwide.

  • Our publications

    We publish a number of publications on our website for you to download, including our annual reports, Trust Board papers and documents for the Freedom of Information Act publication scheme.

    View a list of our publications.

  • Involving our community

    We aim to work with Londoners from many different backgrounds to ensure that we continue to provide a service that meets their needs.

    Discover how we involve our community

  • Equality and inclusion in the workplace

    We are committed to promoting equal opportunities across everything we do, in terms of employment and training, providing services and our engagement and decision making.

    How we are promoting equality and inclusion in the workplace.

  • Our vision, purpose, values and behaviours

    Our vision

    Building a world-class ambulance service for a world-class city: London’s primary integrator of access to urgent and emergency care – on scene, on phone and online.

    Our purpose

    We exist to:

    • Provide outstanding care for all our patients
    • Be a first-class employer, valuing and developing the skills, diversity and quality of life of our people
    • Provide the best possible value for the tax-paying public, who pay for what we do
    • Partner with the wider NHS and public sector to optimise healthcare and emergency services provision across London

    Our values and behaviours

    Respectful

    • Caring for our patients and each other with compassion and empathy
    • Championing equality and diversity
    • Acting fairly

    Professional

    • Acting with honesty and integrity
    • Aspiring to clinical, technical and managerial excellence
    • Leading by example
    • Being accountable and outcomes-orientated

    Innovative

    • Thinking creatively
    • Driving value and sustainable change
    • Harnessing technology and new ways of working
    • Taking courageous decisions

    Collaborative

    • Listening and learning from each other
    • Working with partners
    • Being open and transparent
    • Building trust