We want to provide our patients with the highest quality care and contribute towards Londoners having health outcomes among the best in the world.
In this section you can find out about:
Who we are
We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.
We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city.
We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us – rising to 9,600 when including bank staff and students.
We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services in north east and south east London answer around 1.5 million calls a year.
We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time
Where we are
Our service operates over an area of approximately 620 square miles, from Heathrow in the west to Upminster in the east, and from Enfield in the north to Purley in the south.
Within this area we provide an emergency healthcare service for over eight and a half million people living in London, as well as visitors and commuters.
We have 68 ambulance stations and headquarters at three locations across London. During the coronavirus pandemic we consolidated our estate (currently to 53 stations) to enable us to respond effectively to the needs of our patients and maintain a high standard of care during a period of increasingly high demand.
Our crews begin their shifts at our ambulance stations – but don’t routinely respond from them.
More often than not they will only return to the station at the end of their shift – during their shifts they will respond from one call to the next or from hospitals after taking in patients rather than returning to stations between calls.
What we do
Our main role is to respond to emergency 999 calls, providing medical care to patients across the capital, 24-hours a day, 365 days a year. Other services we offer include providing pre-arranged patient transport and finding hospital beds. Working with the police and the fire service, we are prepared for dealing with large-scale or major incidents in the capital.
How we are run
We are governed by a Trust Board, which meets every two months. It is made up of 18 members – a non-executive chairman, seven non-executive directors, five of the Service’s executive directors (including the chief executive), and five non-executive directors.
How we are doing
Target response times are set for us by the government and we are measured against these annual performance targets as well as other standards of service.
Working with suppliers
Each year we spend approximately £58 million on a wide range of goods and services. We have a responsibility to ensure that all public money we receive is used as resourcefully as possible, and that we achieve the best value for money. Find out more.
Our plans for the future
We want to provide our patients with the highest quality of care, which will contribute towards Londoners having health outcomes that are amongst the best in the world.
We are proud to be a research active organisation. By developing and hosting research studies we contribute to an evidence base that informs and improves emergency medical care and outcomes in the UK and worldwide.
We publish a number of publications on our website for you to download, including our annual reports, Trust Board papers and documents for the Freedom of Information Act publication scheme.
Involving our community
We aim to work with Londoners from many different backgrounds to ensure that we continue to provide a service that meets their needs.
Equality and inclusion in the workplace
We are committed to promoting equal opportunities across everything we do, in terms of employment and training, providing services and our engagement and decision making.
Our vision, purpose, values and behaviours
Building a world-class ambulance service for a world-class city: London’s primary integrator of access to urgent and emergency care – on scene, on phone and online.
We exist to:
- Provide outstanding care for all our patients
- Be a first-class employer, valuing and developing the skills, diversity and quality of life of our people
- Provide the best possible value for the tax-paying public, who pay for what we do
- Partner with the wider NHS and public sector to optimise healthcare and emergency services provision across London
Our values and behaviours
- Caring for our patients and each other with compassion and empathy
- Championing equality and diversity
- Acting fairly
- Acting with honesty and integrity
- Aspiring to clinical, technical and managerial excellence
- Leading by example
- Being accountable and outcomes-orientated
- Thinking creatively
- Driving value and sustainable change
- Harnessing technology and new ways of working
- Taking courageous decisions
- Listening and learning from each other
- Working with partners
- Being open and transparent
- Building trust