What we do
Providing an emergency response
As the mobile arm of the health service in London, our main role is to respond to emergency 999 calls, getting medical help to patients who have serious or life-threatening injuries or illnesses as quickly as possible.
Responding to less serious calls
The majority of our patients, however, do not have serious or life-threatening conditions. And they don’t need to be sent an ambulance on blue lights and sirens. Often they can receive more appropriate care somewhere other than at hospital.
Caring for you in a clean environment
Infection prevention and control is the responsibility of every member of our staff, especially those treating and facing patients. We are committed to providing a clean and hygienic environment in which to treat you.
Taking patients to hospital appointments
We run a Patient Transport Service that provides pre-arranged transportation for patients to and from their hospital appointments. This service operates in an open market in which we compete against other providers, often private companies, for contracts with hospitals.
Finding hospital beds
In addition, we manage the Emergency Bed Service, a bed-finding system for NHS healthcare professionals who need to make arrangements for their seriously-ill patients.
Dealing with major incidents
As an emergency service in the capital we need to be prepared to deal with large-scale incidents. The biggest challenges we have faced have been the London bombings in July 2005, the Westminster and London Bridge terror attacks in 2017 and the tragic fire at Grenfell Tower in 2017.
Learning from feedback
Our Patient Experiences Department collates all the feedback that we have received and focuses on common themes within the feedback in order to help us to continually improve the service that we provide.