Calling us
In this section you can learn more about:
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When to call 999
You should always call 999 in a life-threatening emergency—if someone is seriously ill or injured, and their life is at risk.
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How to call 999
You can call an ambulance on 999 or 112. If you have a speech or hearing impairment you can register for a service that will allow you to text 999 in an emergency.
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What happens when you call 999
When you call 999, you will be asked for information about the patient’s circumstances, but there are also some things that you can do before help arrives.
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Who will treat you
We have a range of staff and volunteers that will come and treat you, depending on the seriousness of the situation and how close we are to you.
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Emergency heart care
There are two heart conditions that need immediate emergency care; a heart attack and a cardiac arrest. If you think you, or someone you know, is suffering from a heart attack or a cardiac arrest you need to call 999 for an ambulance immediately.
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Emergency stroke care
A stroke happens when the blood supply to the brain is interrupted. It is a potentially life-threatening condition that needs immediate medical attention. If you think you, or someone you know, is suffering from a stroke you need to call 999 for an ambulance immediately.
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Emergency trauma care
Trauma happens when your body suffers a wound from physical injury. When your body suffers multiple wounds or serious injuries that could result in death or serious disability, it is known as major trauma.
Find out more about how patients with traumatic injuries are treated and cared for.
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Calling 111
NHS 111 is a free number to call when you have an urgent healthcare need that isn’t a life-threatening situation. Following a short assessment we will direct you to the right service, at the right time, and as close to your home as possible.