Health professionals

Information for health professionals can be found on the following pages:

  • Emergency Bed Service

    Our Emergency Bed Service helps NHS healthcare professionals find hospital beds for seriously ill patients. We arrange for around 10,000 patients to be admitted to hospital or transferred between hospitals every year, as well as a range of other services.

  • GP information

    We know patients benefit when GPs are kept up to date. Here you will find information about the services we provide and how we will deal with your call.

  • Safeguarding children and vulnerable adults

    We have procedures in place for staff to raise concerns about the safety of children or vulnerable adults and for safeguarding professionals to contact us where related information is required.

  • Caring for frequent callers

    Of all the issues raised by our staff, incidents of persistent and regular callers to the 999 service is one of the most significant.

  • Reporting incidents

    Other healthcare professionals can also report incidents to us, including requesting information about handover times at emergency departments.