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111 Health Advisor – FAQs

As a member of the Integrated Urgent & Emergency Care team, 111 Health Advisors answer and take charge of all our incoming 111 calls.

111 Health Advisor portrait photograph
111 Health Advisor

Utilising the NHS Pathways triage system, Health Advisors gain an initial assessment of both the patient and the situation in an efficient, reassuring manner.

The role requires excellent telephone manner and commensurate communication skills.

With experience of dealing with the public over the phone, Health Advisors will be able to follow and interpret policies and procedures and have the ability to work under pressure and remain calm.

In order to be licensed to use the NHS Pathways system Health Advisors are required to successfully complete a five week training course to provide them with the necessary skills and clinical knowledge.

Successful candidates will be required to be available between Monday and Friday (9am – 5pm) for their first three weeks of the training course.

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