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Emergency Responders

Emergency Responders (ERs) are London Ambulance Service-trained volunteers who attend a range of emergency calls in Service uniform and in blue-light response cars.

Emergency responders

They are currently based at Croydon, Friern Barnet, Hillingdon, Ilford, Isleworth, and Waterloo ambulance stations.

Emergency Responders operate in charity-funded blue light vehicles and work under London Ambulance Service management and policies.

We currently have nearly 150 volunteers in our Emergency Responder team. In 2019 they did 2,422 shifts which amounted to 23,100 volunteer hours and attended 8,272 emergency calls. Of these emergency calls, an ER team was on scene first in almost 6,000 cases.

Emergency Responders and the response to Covid-19

During the coronavirus pandemic, our volunteer responders – including ERs – have played a huge role in helping us give Londoners the care they need.

ERs have been doing more shifts than ever before during the coronavirus: volunteering their time to respond in pairs in response cars, but also – for the first time – responding alongside ‘regular’ clinicians in ambulances.

Hear from two Emergency Responders, Ben and Cornelius, on how they helped the Service during our response to the coronavirus in the below video. You can also read more profiles of volunteer responders and their contribution during the pandemic here.