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Emergency Responders

Emergency Responders (ERs) are London Ambulance Service-trained volunteers who attend a range of emergency calls in Service uniform and in blue-light response cars.

Emergency responders

They are currently based at St Helier, Friern Barnet, Bromley, Hillingdon, Ilford, Isleworth, and Waterloo ambulance stations. Each station also has a volunteer ER Team Leader to support with admin and welfare.

Emergency Responders operate in charity-funded blue light vehicles and work under London Ambulance Service management and policies.

We currently have nearly 150 volunteers in our Emergency Responder team.

In 2020 they did 2,422 shifts which amounted to 28,868 volunteer hours and attended nearly 9,000 emergency calls. Of these emergency calls, an ER team was on scene first in 5,500 cases. In terms of the response to Category 1 calls – the most serious, life-threatening emergencies, ERs were first on scene 431 times – which amounts to once per day. has been blocked due to your cookie preferences, you can change those by clicking on the cookie button on any page.

Emergency Responders and the response to Covid-19

During the coronavirus pandemic, our volunteer responders – including ERs – played a huge role in helping us give Londoners the care they need.

ERs have been doing more shifts than ever before during the coronavirus: volunteering their time to respond in pairs in response cars, but also – for the first time – responding alongside ‘regular’ clinicians in ambulances.

In 2020, 23 per cent of total ER hours were on a double-crewed ambulance.

Hear from two Emergency Responders, Ben and Cornelius, on how they helped the Service during our response to the coronavirus in the below video. You can also read more profiles of volunteer responders and their contribution during the pandemic here.

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