What is Quality Improvement?
Quality Improvement (QI) is a structured, evidence-based approach to improving patient outcomes, experiences and efficiency by testing changes in local settings.
QI focuses on understanding how systems currently work, reducing unwarranted variation and using data to identify what improvement is needed. It empowers staff at all levels to identify opportunities, test ideas and embed sustainable change that benefits patients, staff and the wider Trust.
Our approach to Quality Improvement
At London Ambulance Service, we use proven improvement methodologies to support change. Our approach is practical, inclusive and data-driven, enabling teams to improve the services they deliver every day.
Working alongside services to understand their challenges, set clear aims, identify meaningful measures, generate ideas for change and build capability so that improvement becomes part of everyday practice rather than a one-off activity.
In 2025, London Ambulance Service was proud to be an HSJ Award winner for Staff Wellbeing, reflecting our commitment to improving the experience and wellbeing of our workforce through evidence‑based improvement.
LAS Improve – Our training brand
LAS Improve is our Quality Improvement training brand. Through LAS Improve, we offer a consistent approach to building QI capability across the Trust. Our training is designed to be accessible, practical and relevant, supporting staff to confidently apply improvement tools in their own teams and services.
LAS Improve brings together our training programs, resources and support into a single streamlined pathway, helping staff to develop their QI knowledge, share learning and sustain improvements over time.
How we support the Trust
Alongside our LAS Improve training programme, The Quality Improvement team supports LAS through a range of improvement activities, including:
- Bespoke training
- 1:1 project support
- QI workshop facilitation
- Rapid Process Improvement Workshops (RPIWs)
- Back to Base on Time
- Rapid Improvement Events (RIEs)
- Start of Shift (HSJ Award winner 2025)