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Who we are and what we do

We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities.

We provide emergency and urgent healthcare that is free to patients at the time they receive it.

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. 

We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city. 

We cover an area of 620 square miles, with ambulance stations and control rooms across the capital, and have more than 8,000 people who work or volunteer for us – rising to 10,000 when including bank staff and students. 

We answer around two million 999 calls a year and our crews attend more than 3,000 emergencies a day. Our 24-hour 111 integrated urgent care services in London answer around two million calls a year. 

We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time. 

 

The capital's emergency and urgent care responders.

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