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111 Health Advisor roles

Information on 111 Health Advisor roles at London Ambulance Service.

As a member of the Integrated Urgent and Emergency Care team, 111 Health Advisors answer and manage our 111 calls. 

Health Advisors complete a five-week training course to become licensed to use the NHS Pathways system, a tool that helps assess symptoms and guide patients to the right level of care. This training provides the essential skills and clinical knowledge needed for the role.

The role requires an excellent telephone manner and strong communication skills. With experience of dealing with the public over the phone or in similar settings, Health Advisors are able to follow policies and procedures accurately and remain calm and effective under pressure.  

Arfa on what it's like working as a Health Advisor

Your questions answered

  • During your training period, you will receive a trainee salary which is 75% of the Band 3 pay band maximum plus 100% of the Outer London High Cost Area Supplement.

    On successful completion of your training, salaries are in line with Agenda for Change pay scales, which you can find on the NHS Employers website.  

  • Training is delivered on a full-time basis. 

    Following training, full-time and part-time opportunities are available. 

    We provide a 24-hour service, with peak demand during evenings and weekends. 

  • We operate out of two sites where training is also delivered:  

    • Barking – Maritime House, Linton Road, Barking, IG11 8HG 
    • Croydon – Bernard Weatherill House, Mint Walk, CR0 1EA 

  • Assessment 

    • Typing test 
    • Comprehension assessment (multiple choice quiz) 
    • Recall assessment (multiple choice quiz) 

    Interview 

    If successful at assessment, you will be invited to an interview where we will be looking for examples of your experience and understanding in the following areas: 

    • Working in a call centre environment 
    • Communicating with patients over the telephone 
    • Patient confidentiality 
    • Diversity and inclusion 
    • Experience of dealing with members of the public over the telephone 
    • Ability to remain calm when working under pressure 
    • Ability to follow defined policies and procedures 
    • Ability to work on own initiative 
    • Age 18 years or older, in line with legislation 

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