Reporting an incident involving one of our vehicles

If you would like to get in touch with the London Ambulance Service Driving Standards teams, you can do so via the web form below.

If you are concerned about the driving standards of our vehicles, including parking or if you have been involved in an altercation with our staff

Our staff are expected to adhere to the Highway Code and comply with Road Traffic Law. All our staff have a duty to protect the safety and wellbeing of other staff, patients, passengers and other road users. Driving without due care and attention is a criminal offence and as such, does not fall within the NHS complaints procedure.

Our crews – when parking on scene at an emergency call – will try to reduce any disruption to other road users or pedestrians when they park: but their priority is reaching patients as quickly and safely as possible.

Our Driving Standards team can look into parking by our vehicles you deem inconsiderate, driving by our staff that you consider to be careless or inconsiderate, or if you have been involved in an altercation with our staff. Please complete the form below.

Reporting an incident involving one of our vehicles

Date of incident * Required

Day (DD)
Month (MM)
Year (YYYY)
Time (approx. if unknown)

: Hours

Minutes
Location
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Description of the incident
Please try to be as detailed as you can.
LAS Vehicle registration number (if known)
LAS Vehicle fleet number (if known)
Description of vehicle (if registration and fleet number are unknown)
If you do not know the vehicle registration or fleet number please provide here as much detail as you can on what the vehicle looked like. If you are able to provide an answer for either or both of the two previous questions, you can leave this box empty.
Police crime reference number (if applicable)
Your name * Required
Contact email * Required
Contact phone number
Photographs or videos of incident
Accepted file types: jpg, gif, png, pdf, mp4, Max. file size: 100 MB.
Please upload any relevant images of video - such as dashcam footage or photographs. Please note, the maximum file size is 150MB and file types accepted are: JPEG, GIF, PNG, PDF and MP4

Information about the way that we use the data that you provide can be found in our privacy policy.