Advice on when to use 111 and what happens when you use the 111 service in London.
NHS 111 can help when you need medical help right now but it’s not a life-threatening emergency.
You can get help from NHS 111 by using 111 online (111.nhs.uk), calling 111 or using the NHS App.
111 can direct you to the best place to get help if you cannot contact your GP during the day, or when your GP is closed (out-of-hours).
111 is available 24/7, 365 days a year and is free to use from mobile and landline phones.
You should only call 999 if it's a life-threatening emergency.
You should use NHS 111 if you:
If you would like to find out more about the NHS 111, please go to the NHS website.
Depending on the information you provide, you might be advised to:
When you call 111, you will be asked a series of questions from one of our fully trained health advisers or clinicians.
These questions enable an assessment of your symptoms to help decide the most appropriate healthcare advice or referral to local services best suited to addressing your medical need.
If, during the assessment, we believe you need an ambulance, we will arrange this for you and provide advice and guidance, if required, to assist in the interim period until trained 999 professionals arrive on scene.
Depending on your symptoms, you may have been offered a callback healthcare professional such as a nurse, doctor or paramedic. Find more information about 111 callbacks on NHS.UK.
Should you require assistance, 111 services are able to provide interpreter facilities and those who have hearing impairments are able to use a relay service in order to converse with the 111 provider.
