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Complaints form

Make a complaint

Please make sure you provide below an email address or phone number (or both) so we are able to reply as we are unable to reply directly to these submission forms. We will acknowledge your complaint or feedback within three working days and provide more information about the complaints process. You can also contact us on 020 3069 0240 or [email protected]. Please contact us via the above details if you have any issues navigating this form. If you are an LAS member of staff, please do not complete this form. Please use Datix.
  • DD slash MM slash YYYY
    If you do not the exact date please add a rough estimate.
  • First name
  • Last name
  • Patient's name (if different)
    Please fill in this box if the complaint relates to patient care. Please leave empty if this complaint does not relate to care of a patient.
  • DD slash MM slash YYYY
  • Address (if known) of incident or location
  • Equalities Monitoring information

    The London Ambulance Service is committed to promoting equal opportunities across everything we do. The information you provide on the fields below will enable us to check that we are fulfilling our duties under the law, to the NHS and to our communities, and help us to improve the quality of service for all users. It will also help us to improve the quality of service to all our service users. This information will remain anonymous and will be used for monitoring and compliance purposes only in line with the Data Protection Act 2018 and UK GDPR. We would be very grateful if you could take a little time to complete this form. If you have any questions about the form, please contact the Patient Experience team on 020 3069 0240 or email: [email protected]
  • Ethnic origin is not about nationality, place of birth or citizenship. It is about the group to which you perceive you belong. Please select the appropriate box.

Information about the way that we use the data that you provide can be found in our privacy policy.

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