We try to make our service as accessible as possible. We want everyone to be able to tell us what they think about our service, ask a question or make a complaint.
If English is not your first language
If English is not your first language and you would prefer to communicate with us in your first language, let us know. We will arrange for an interpreter to come onto the line so that we can understand each other better. You should also tell us if you require further communication translated into your preferred language.
If you have a visual or hearing impairment
If you have a visual impairment and require information about your complaint in Braille or large print, please let us know.
If you are deaf or have a hearing or speech impairment you can call us using Text Relay. Follow these instructions:
- Using a TEXTPHONE – dial 18001 then the full telephone number.
- Using a telephone – dial 18002 then the full telephone number.
For further information about Text Relay, go to: https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/accessibility/text-relay-guide
Alternatively, you can send us an email or write to us using the contact details below.