GP News

Welcome to our newsletter for London’s General Practitioners and your teams. As one of the largest and busiest ambulance services in the world, serving a growing population of over 8.6 million people, we want to keep you up to date with our work, challenges and achievements , as well as the latest news in your areas.

Every quarter we produce five GP newsletters, one for each of the five areas of London, filled with what we’re up to and our latest developments to improve patient care. Click on your local area below to find out what’s happening near you.

If you have a question about our GP newsletter or have any information you would like us to include in the next issue, please email us at [email protected]


Read the latest issue of our GP newsletter for your area:

  • North west London

    What’s happening in your area?

    Mental health nurses in Ealing receive high praise over specialist pathways

    Mental health nurses in Ealing have received positive feedback from staff who used the new rapid response mental health pathway.

    One of the mental health nurses in particular was praised for being extremely helpful and for building the member of staff’s confidence in using the pathway by having a collaborative discussion surrounding the patient, and assisting with the arrangement of a same day assessment of the patient.

    The member of staff said that the nurse made the mental health pathway “easy to access” and said that this was one of the best outcomes they had been able to achieve through Single Point Access previously. They added that they now have confidence to utilise this pathway effectively in the future.

    This service demonstrates the ‘good quality care for all, 7 days a week’ standard for mental health services outlined in the Five Year Forward View to deliver timely access to effective, good quality , evidence-based mental health pathways, with clear waiting times – an area which has been a primary national concern.

    Clinical News

    Mobile mental health unit expands London-wide operations

    Our pioneering scheme piloted in South East London has been expanded London-wide to pair up mental health professionals from NHS trusts around the capital and our paramedics in response cars to treat the physical and mental health needs of patients together.

    Five cars have been deployed to ensure those with mental health needs are getting the right treatment, including referrals to specialist care and only taking patients to A&E when absolutely necessary, therefore helping ease pressure on the NHS and GPs this winter.

    The original pilot was launched in November 2018 and is estimated to have helped around 2,000 people suffering with mental health issues in the past year.

    The expansion of this scheme London-wide has an incredible impact on mental health services that are available in the community, particularly in alleviating pressure on GPs and NHS hospitals who are at present the first and only points of contact for individuals suffering with mental health crisis.

    London Ambulance Service News

    LAS welcomes its very first Community Education Volunteers

    In December, our Public Education Team held its first training session for a brand new cohort of the Community Education Volunteers.

    Colleagues from both the front line and office based roles joined together for the interactive session, where the team shared lots of information about the work they do and how the Community Education Volunteers will be able to get involved in projects covering topics such as road safety, knife crime awareness, school visits, community schemes and many more.

    Since December the team have put on a number of additional courses.

    The session was praised by those attended stating it was an “interesting, informative and useful morning, the start of something that hopefully grows and grows”.

    London Ambulance Service rated as ‘Good’ for second year in a row

    We have been rated ‘Good’ by the Care Quality Commission (CQC) for a second consecutive year following an inspection of our services and leadership in September 2019.

    The CQC rated us as ‘Good’ for being effective, caring, responsive and well-led and also found areas of ‘outstanding’ practice citing our leading role in integrating care services and in a ‘ground-breaking’ programme to deliver integrated patient records across all London providers.

    Publishing the report, Professor Ted Baker, England’s Chief Inspector of Hospitals, noted the significant challenges of working in the capital and praised staff for their role in coping with terrorist incidents like the recent London Bridge attack.

    Our Chief Executive Garrett Emmerson said: “We are pleased the CQC recognises our overall level of ‘good’ performance and also found areas of outstanding practice in its recent inspection.”

    He added, “To maintain this rating as we drive forward ambitious change to improve the care we provide in the capital in the coming years, and at a time of record demand for 999 and 111-integrated urgent care services is testament to the hard work and commitment of our staff and senior leadership team”.


    Previous newsletters

    GP Newsletter – north west London, 2019


    Get in touch

    If you’d like to get in touch with us, or have any information you would like us to include in the next issue, please email us at [email protected]

  • North central London

    What’s happening in your area?

    North Central STP’s relationship with North London Hospice goes from strength to strength

    The relationship began with the launch of the new North Central London and joint Appropriate Care Pathway for End of Life and Palliative Care in December 2019.

    The Appropriate Care Pathway has already been lauded by staff on how well it is working in supporting patients and their families during difficult times.

    Over the last few months we have worked closely with the North London Hospice to pull together a multi-disciplinary team event for approximately 50 members of staff.

    The event was in the main clinical in essence and was focused on increasing staff confidence within this complex patient group.

    The evening consisted of a number of presentations, discussion groups and Q&A sessions which were all well received.

    On the back of the progress this amazing relationship has made, funding to further support this partnership going forward has been successful. This has resulted in the North London Hospice now offering the London Ambulance Service North Central 3 courses for staff to attend for free, with one course being constructed as entirely bespoke to the hospice.

    We consider this an amazing step in cementing our relationship with the North Central STP, which can be attributed to our engagement and cross-boundary working aligned by the sole aim of improving the ‘care’ we can provide to patients alongside developing the skills of our staff in multiple ways.

    Clinical News

    Mobile mental health unit expands London-wide operations

    Our pioneering scheme piloted in South East London has been expanded London-wide to pair up mental health professionals from NHS trusts around the capital and our paramedics in response cars to treat the physical and mental health needs of patients together.

    Five cars have been deployed to ensure those with mental health needs are getting the right treatment, including referrals to specialist care and only taking patients to A&E when absolutely necessary, therefore helping ease pressure on the NHS and GPs this winter.

    The original pilot was launched in November 2018 and is estimated to have helped around 2,000 people suffering with mental health issues in the past year.

    The expansion of this scheme London-wide has an incredible impact on mental health services that are available in the community, particularly in alleviating pressure on GPs and NHS hospitals who are at present the first and only points of contact for individuals suffering with mental health crisis.

    London Ambulance Service News

    LAS welcomes its very first Community Education Volunteers

    In December, our Public Education Team held its first training session for a brand new cohort of the Community Education Volunteers.

    Colleagues from both the front line and office based roles joined together for the interactive session, where the team shared lots of information about the work they do and how the Community Education Volunteers will be able to get involved in projects covering topics such as road safety, knife crime awareness, school visits, community schemes and many more.

    Since December the team have put on a number of additional courses.

    The session was praised by those attended stating it was an “interesting, informative and useful morning, the start of something that hopefully grows and grows”.

    London Ambulance Service rated as ‘Good’ for second year in a row

    We have been rated ‘Good’ by the Care Quality Commission (CQC) for a second consecutive year following an inspection of our services and leadership in September 2019.

    The CQC rated us as ‘Good’ for being effective, caring, responsive and well-led and also found areas of ‘outstanding’ practice citing our leading role in integrating care services and in a ‘ground-breaking’ programme to deliver integrated patient records across all London providers.

    Publishing the report, Professor Ted Baker, England’s Chief Inspector of Hospitals, noted the significant challenges of working in the capital and praised staff for their role in coping with terrorist incidents like the recent London Bridge attack.

    Our Chief Executive Garrett Emmerson said: “We are pleased the CQC recognises our overall level of ‘good’ performance and also found areas of outstanding practice in its recent inspection.”

    He added, “To maintain this rating as we drive forward ambitious change to improve the care we provide in the capital in the coming years, and at a time of record demand for 999 and 111-integrated urgent care services is testament to the hard work and commitment of our staff and senior leadership team”.

     


    Previous newsletters

    GP Newsletter north central London – 2019


    Get in touch

    If you’d like to get in touch with us, or have any information you would like us to include in the next issue, please email us at [email protected]

  • North east London

    What’s happening in your area?

    North East London encourages fewer hospital admissions through joint GP and Paramedic initiatives

    The North East London STP is working closely with the GP community across 7 boroughs and the City of London to support patients, by reducing avoidable conveyance to hospital and bringing hospital to home where appropriate.

    One way this is being achieved is through the ‘Welcome To My World Project’, an initiative aimed to enhance better understanding of the skills, experience and knowledge between paramedics and GPs. This is being done by encouraging members of the London Ambulance Service to shadow GPs and for GPs to subsequently undertake ambulance ride outs with paramedics.

    In addition to this, the North East London STP has been working with ParaDoc, the community-based emergency GP and paramedic service covering City and Hackney aimed at reducing hospital attendance by managing acutely unwell and complex patients at home.

    Within North East London, the STP has been supporting GPs write ‘Coordinate My Care’ plans for patients, allowing patient specific needs to be shared with our crews to support patients with end of life care or other complex needs. Additionally, the 5 High Intensity User Forums in North East London are working closely with GPs to put in place care plans to support frequent calls and reduce emergency department attendance where appropriate.

    In instances where patients are conveyed to emergency departments, the North East London STP are working with GPs at the front door of emergency departments to review patients and to promote appropriate care pathways and navigate where services could support patients or where new services may need commissioning.

    Clinical News

    Mobile mental health unit expands London-wide operations

    Our pioneering scheme piloted in South East London has been expanded London-wide to pair up mental health professionals from NHS trusts around the capital and our paramedics in response cars to treat the physical and mental health needs of patients together.

    Five cars have been deployed to ensure those with mental health needs are getting the right treatment, including referrals to specialist care and only taking patients to A&E when absolutely necessary, therefore helping ease pressure on the NHS and GPs this winter.

    The original pilot was launched in November 2018 and is estimated to have helped around 2,000 people suffering with mental health issues in the past year.

    The expansion of this scheme London-wide has an incredible impact on mental health services that are available in the community, particularly in alleviating pressure on GPs and NHS hospitals who are at present the first and only points of contact for individuals suffering with mental health crisis.

    London Ambulance Service News

    LAS welcomes its very first Community Education Volunteers

    In December, our Public Education Team held its first training session for a brand new cohort of the Community Education Volunteers.

    Colleagues from both the front line and office based roles joined together for the interactive session, where the team shared lots of information about the work they do and how the Community Education Volunteers will be able to get involved in projects covering topics such as road safety, knife crime awareness, school visits, community schemes and many more.

    Since December the team have put on a number of additional courses.

    The session was praised by those attended stating it was an “interesting, informative and useful morning, the start of something that hopefully grows and grows”.

    London Ambulance Service rated as ‘Good’ for second year in a row

    We have been rated ‘Good’ by the Care Quality Commission (CQC) for a second consecutive year following an inspection of our services and leadership in September 2019.

    The CQC rated us as ‘Good’ for being effective, caring, responsive and well-led and also found areas of ‘outstanding’ practice citing our leading role in integrating care services and in a ‘ground-breaking’ programme to deliver integrated patient records across all London providers.

    Publishing the report, Professor Ted Baker, England’s Chief Inspector of Hospitals, noted the significant challenges of working in the capital and praised staff for their role in coping with terrorist incidents like the recent London Bridge attack.

    Our Chief Executive Garrett Emmerson said: “We are pleased the CQC recognises our overall level of ‘good’ performance and also found areas of outstanding practice in its recent inspection.”

    He added, “To maintain this rating as we drive forward ambitious change to improve the care we provide in the capital in the coming years, and at a time of record demand for 999 and 111-integrated urgent care services is testament to the hard work and commitment of our staff and senior leadership team”.

    We’re hiring!

    An opportunity has arisen for General Practitioners to join our team and work within our new Integrated Urgent Care service based in North East London. This is an exciting time to join the Trust, as we begin integrating both urgent and emergency care provision incorporating the 111 and 999 services.

    As a General Practitioner, you will provide enhanced clinical consultation and high quality clinical advice via telephone to patients who have contacted the IUC service.  As a senior clinician, you will also provide clinical leadership, support and advice to the IUC multi-disciplinary team, including Call Handlers, Health Advisors, Nurses, Paramedics and Advanced Practitioners.

    In addition to supporting the on-site Clinical Assessment Service, you will provide clinical support and advice to healthcare professionals within the community including ambulance clinicians, community nursing teams, allied health professionals and care home staff.

    To succeed in this role, you will need to be MBBS qualified with a current GMC certificate and significant post registration experience as a General Practitioner.  You will have also operated in a role involving multidisciplinary communication and have experience of providing complex clinical care, advice and support to patients.  You will have sound assessment and decision making skills; the ability to plan and prioritise clinical work and to negotiate appropriate treatment and referral strategies.

    Good communication skills and the ability to work under pressure are also prerequisites for this role.

    Closing date for applications will be Monday 16th March 2020

    For more information about the role, please click here.


    Previous newsletters

    GP Newsletter north east London 2019


    Get in touch

    If you’d like to get in touch with us, or have any information you would like us to include in the next issue, please email us at [email protected]

  • South east London

    What’s happening in your area?

    ‘Our Healthier South East London’ Partnership continue to unite healthcare providers across the sector

    Over the course of winter, the ‘Our Healthier South East London’ (OHSEL) partnership has continued to strive towards greater collaboration in order to promote greater communication and information sharing to provide better support, care and treatment in the sector.

    On 12 February the OHSEL team, Health Innovation Network and King’s Health Partners ran a continuous improvement event to bring primary care and community leaders together with national and regional improvement experts. The aim of this event was to share learning and better understand how to support continuous improvement in local service delivery and care outcomes for people living in south east London.

    This event saw clinicians, GPs and healthcare professionals come together to discuss, learn and share good practice around continuous improvement in primary and community care

    Clinical News

    Mobile mental health unit expands London-wide operations

    Our pioneering scheme piloted in South East London has been expanded London-wide to pair up mental health professionals from NHS trusts around the capital and our paramedics in response cars to treat the physical and mental health needs of patients together.

    Five cars have been deployed to ensure those with mental health needs are getting the right treatment, including referrals to specialist care and only taking patients to A&E when absolutely necessary, therefore helping ease pressure on the NHS and GPs this winter.

    The original pilot was launched in November 2018 and is estimated to have helped around 2,000 people suffering with mental health issues in the past year.

    The expansion of this scheme London-wide has an incredible impact on mental health services that are available in the community, particularly in alleviating pressure on GPs and NHS hospitals who are at present the first and only points of contact for individuals suffering with mental health crisis.

    London Ambulance Service News

    LAS welcomes its very first Community Education Volunteers

    In December, our Public Education Team held its first training session for a brand new cohort of the Community Education Volunteers.

    Colleagues from both the front line and office based roles joined together for the interactive session, where the team shared lots of information about the work they do and how the Community Education Volunteers will be able to get involved in projects covering topics such as road safety, knife crime awareness, school visits, community schemes and many more.

    Since December the team have put on a number of additional courses.

    The session was praised by those attended stating it was an “interesting, informative and useful morning, the start of something that hopefully grows and grows”.

    London Ambulance Service rated as ‘Good’ for second year in a row

    We have been rated ‘Good’ by the Care Quality Commission (CQC) for a second consecutive year following an inspection of our services and leadership in September 2019.

    The CQC rated us as ‘Good’ for being effective, caring, responsive and well-led and also found areas of ‘outstanding’ practice citing our leading role in integrating care services and in a ‘ground-breaking’ programme to deliver integrated patient records across all London providers.

    Publishing the report, Professor Ted Baker, England’s Chief Inspector of Hospitals, noted the significant challenges of working in the capital and praised staff for their role in coping with terrorist incidents like the recent London Bridge attack.

    Our Chief Executive Garrett Emmerson said: “We are pleased the CQC recognises our overall level of ‘good’ performance and also found areas of outstanding practice in its recent inspection.”

    He added, “To maintain this rating as we drive forward ambitious change to improve the care we provide in the capital in the coming years, and at a time of record demand for 999 and 111-integrated urgent care services is testament to the hard work and commitment of our staff and senior leadership team”.

     


    Previous newsletters

    GP Newsletter south east London, 2019


    Get in touch

    If you’d like to get in touch with us, or have any information you would like us to include in the next issue, please email us at [email protected]

  • South west London

    What’s happening in your area?

    Ambulatory Care Unit goes live at St Helier Hospital

    South West London recently went live with a new Appropriate Care Pathway at St Helier hospital where London Ambulance crews are now able to go directly to an Ambulatory Care Unit.

    The Ambulatory Care Unit is a new service, which offers same-day care to patients at the hospital. This means that patients can be referred by GPs or ambulance crews in the South West to be assessed, diagnosed, treated, and to have returned to their home in the same day, therefore avoiding unnecessary overnight hospital admissions.

    This is the first hospital in South West London to make such a pathway available to GPs and ambulance crews and should really benefit the treatment and care of patients in this area.

    This pathway, which is available for those who are able to self-transfer to the unit, will assist GPs in supporting those with urgent medical needs, in particular those suffering with existing conditions such as Asthma, Diabetes and heart conditions, with a service that is equipped to providing same-day treatment.

    Clinical News

    Mobile mental health unit expands London-wide operations

    Our pioneering scheme piloted in South East London has been expanded London-wide to pair up mental health professionals from NHS trusts around the capital and our paramedics in response cars to treat the physical and mental health needs of patients together.

    Five cars have been deployed to ensure those with mental health needs are getting the right treatment, including referrals to specialist care and only taking patients to A&E when absolutely necessary, therefore helping ease pressure on the NHS and GPs this winter.

    The original pilot was launched in November 2018 and is estimated to have helped around 2,000 people suffering with mental health issues in the past year.

    The expansion of this scheme London-wide has an incredible impact on mental health services that are available in the community, particularly in alleviating pressure on GPs and NHS hospitals who are at present the first and only points of contact for individuals suffering with mental health crisis.

    London Ambulance Service News

    LAS welcomes its very first Community Education Volunteers

    In December, our Public Education Team held its first training session for a brand new cohort of the Community Education Volunteers.

    Colleagues from both the front line and office based roles joined together for the interactive session, where the team shared lots of information about the work they do and how the Community Education Volunteers will be able to get involved in projects covering topics such as road safety, knife crime awareness, school visits, community schemes and many more.

    Since December the team have put on a number of additional courses.

    The session was praised by those attended stating it was an “interesting, informative and useful morning, the start of something that hopefully grows and grows”.

    London Ambulance Service rated as ‘Good’ for second year in a row

    We have been rated ‘Good’ by the Care Quality Commission (CQC) for a second consecutive year following an inspection of our services and leadership in September 2019.

    The CQC rated us as ‘Good’ for being effective, caring, responsive and well-led and also found areas of ‘outstanding’ practice citing our leading role in integrating care services and in a ‘ground-breaking’ programme to deliver integrated patient records across all London providers.

    Publishing the report, Professor Ted Baker, England’s Chief Inspector of Hospitals, noted the significant challenges of working in the capital and praised staff for their role in coping with terrorist incidents like the recent London Bridge attack.

    Our Chief Executive Garrett Emmerson said: “We are pleased the CQC recognises our overall level of ‘good’ performance and also found areas of outstanding practice in its recent inspection.”

    He added, “To maintain this rating as we drive forward ambitious change to improve the care we provide in the capital in the coming years, and at a time of record demand for 999 and 111-integrated urgent care services is testament to the hard work and commitment of our staff and senior leadership team”.


     

    Previous newsletters

    GP Newsletter south west London , 2019


    Get in touch

    If you’d like to get in touch with us, or have any information you would like us to include in the next issue, please email us at [email protected]