GP News

Welcome to our newsletter for London’s General Practitioners and your teams. As one of the largest and busiest ambulance services in the world, serving a growing population of over 8.6 million people, we want to keep you up to date with our work, challenges and achievements , as well as the latest news in your areas.

Every quarter we produce five GP newsletters, one for each of the five areas of London, filled with what we’re up to and our latest developments to improve patient care. Click on your local area below to find out what’s happening near you.

If you have a question about our GP newsletter or have any information you would like us to include in the next issue, please email us at [email protected]


Read the latest issue of our GP newsletter for your area:

  • North west London

    Our COVID-19 response

    With the last three months seeing London’s health system put under tremendous pressure, we want to update you with some of the work the LAS has done to cope with increased levels of demand during the pandemic.

    In responding to the challenges we faced, we made significant changes to our operating model to ensure the NHS remained ‘open for business’ and was ready and able to deal with life threatening emergencies across the capital.

    In implementing a new comprehensive operational plan to deal with the emergency, we developed a new 999 centre dedicated entirely to COVID-19 related calls; boosted our workforce numbers by recruiting over 700 volunteers and acquiring 200 additional ambulances; consolidated our ambulance stations to provide greater resilience and support for staff; launched a ground-breaking partnership with the AA and partnered with London Fire Brigade, which saw us train nearly 300 firefighters to work alongside our clinicians.

    What’s happening in your area?

    Marking the third anniversary of the Grenfell Tower Fire

    This month, LAS marked the third anniversary of the Grenfell Tower fire – remembering the 72 people who tragically lost their lives and the many people injured and who were affected by the disaster in North West London.

    This includes remembering and supporting many of our staff and volunteers who were involved at all levels in the response to this tragedy alongside our emergency service partners.

    Our Chief Operating Officer Khadir Meer wrote to staff and volunteers on behalf of the Service’s Chief Executive Officer, Chair and the Trust Board, to pay tribute to each and every colleague in the service who responded to the disaster.

    London Ambulance Service News

    LAS launches new Public and Patients Council

    A new council formed by LAS, bringing together patients, carers, volunteers and members of the public to help shape future services, had its first meeting on Tuesday 16 June which was held ‘virtually’ due to Covid.

    The newly-launched council, which meets quarterly and reports to the Trust Board, will examine and advise on a broad range of LAS’s work, from individual patient care, treatment and research through to the way LAS delivers and designs its services, as well as strategy and forward planning.

    Dame Christine Beasley, who was previously the Chief Nurse for England, has been appointed at the council’s interim Chair. The council currently has 12 members which will expand to 20, and has two independent co-chairs.

    People who are interested in joining should email: [email protected]

    Celebrating our hard-working volunteers

    With over 700 volunteers stepping in to support LAS face its greatest challenge in modern times, we really wanted to take a moment to express our gratitude to our volunteers and partners for their hard work throughout the COVID-19 crisis.

    In COVID-19, our volunteers have had to adapt, with some of our Emergency Responders and Community First Responders (CFRs) being upskilled so they can assist on ambulances as well as their usual cars. Many of our CFRs also help support staff by taking phone calls and delivering self-swabbing kits to staff who are ill.

    Over recent months we’ve welcomed firefighters, AA roadside mechanics, Virgin and British Airways flight attendants and many more through our doors – with each and every one making an incredible difference. In recognition of the vital part played by our volunteers, we recently launched our weekly volunteer newsletters, to keep them informed of all the work LAS are doing across the capital.

    LAS appoints healthcare finance expert Jill Anderson to Trust Board

    LAS has appointed a new associated non-executive director to support its Trust Board in building a world-class ambulance service.

    Jill Anderson joined the Service’s Trust Board this June, replacing former associate non-executive director Amit Khutti, who has now taken on a fuller non-executive role within the Board.

    Jill, who is currently chief financial officer for ViiV Healthcare, brings more than 30 years. Experience in the healthcare sector, including executive responsibility in finance, commercial, research and supply chain functions across large multinational organisations.


    Previous newsletters

    GP Newsletter – north west London, 2019


    Get in touch

    If you’d like to get in touch with us, or have any information you would like us to include in the next issue, please email us at [email protected]

  • North central London

    Our COVID-19 response

    With the last three months seeing London’s health system put under tremendous pressure, we want to update you with some of the work the LAS has done to cope with increased levels of demand during the pandemic.

    In responding to the challenges we faced, we made significant changes to our operating model to ensure the NHS remained ‘open for business’ and was ready and able to deal with life threatening emergencies across the capital.

    In implementing a new comprehensive operational plan to deal with the emergency, we developed a new 999 centre dedicated entirely to COVID-19 related calls; boosted our workforce numbers by recruiting over 700 volunteers and acquiring 200 additional ambulances; consolidated our ambulance stations to provide greater resilience and support for staff; launched a ground-breaking partnership with the AA and partnered with London Fire Brigade, which saw us train nearly 300 firefighters to work alongside our clinicians.

    What’s happening in your area?

    LAS and University College London Hospital launch pre-hospital video conferencing pilot for stroke patients

    LAS and Stroke consultants at University College London Hospital have worked together to launch a pilot which aims to enhance decision making for the treatment of patients suffering from stroke symptoms in North Central London.

    The pilot scheme, which is running for four months, sees our crews have access to a new pathway enabling them to contact a 24/7 Stroke Consultant through a secure video conference to assess patients, and based on the symptoms, decide where they should be transferred.

    This means patients will be conveyed to the appropriate treatment centre, ranging from the Hyper Acute Stroke Unit at Queens Square, Emergency Departments or a Transient Ischaemic Attack clinic, with the aim of ensuring patients receive the right care, in the right place first time.

    London Ambulance Service News

    LAS launches new Public and Patients Council

    A new council formed by LAS, bringing together patients, carers, volunteers and members of the public to help shape future services, had its first meeting on Tuesday 16 June which was held ‘virtually’ due to Covid.

    The newly-launched council, which meets quarterly and reports to the Trust Board, will examine and advise on a broad range of LAS’s work, from individual patient care, treatment and research through to the way LAS delivers and designs its services, as well as strategy and forward planning.

    Dame Christine Beasley, who was previously the Chief Nurse for England, has been appointed at the council’s interim Chair. The council currently has 12 members which will expand to 20, and has two independent co-chairs.

    People who are interested in joining should email: [email protected]

    Celebrating our hard-working volunteers

    With over 700 volunteers stepping in to support LAS face its greatest challenge in modern times, we really wanted to take a moment to express our gratitude to our volunteers and partners for their hard work throughout the COVID-19 crisis.

    In COVID-19, our volunteers have had to adapt, with some of our Emergency Responders and Community First Responders (CFRs) being upskilled so they can assist on ambulances as well as their usual cars. Many of our CFRs also help support staff by taking phone calls and delivering self-swabbing kits to staff who are ill.

    Over recent months we’ve welcomed firefighters, AA roadside mechanics, Virgin and British Airways flight attendants and many more through our doors – with each and every one making an incredible difference. In recognition of the vital part played by our volunteers, we recently launched our weekly volunteer newsletters, to keep them informed of all the work LAS are doing across the capital.

    LAS appoints healthcare finance expert Jill Anderson to Trust Board

    LAS has appointed a new associated non-executive director to support its Trust Board in building a world-class ambulance service.

    Jill Anderson joined the Service’s Trust Board this June, replacing former associate non-executive director Amit Khutti, who has now taken on a fuller non-executive role within the Board.

    Jill, who is currently chief financial officer for ViiV Healthcare, brings more than 30 years. Experience in the healthcare sector, including executive responsibility in finance, commercial, research and supply chain functions across large multinational organisations.


    Previous newsletters

    GP Newsletter north central London – 2019


    Get in touch

    If you’d like to get in touch with us, or have any information you would like us to include in the next issue, please email us at [email protected]

  • North east London

    Our COVID-19 response

    With the last three months seeing London’s health system put under tremendous pressure, we want to update you with some of the work the LAS has done to cope with increased levels of demand during the pandemic.

    In responding to the challenges we faced, we made significant changes to our operating model to ensure the NHS remained ‘open for business’ and was ready and able to deal with life threatening emergencies across the capital.

    In implementing a new comprehensive operational plan to deal with the emergency, we developed a new 999 centre dedicated entirely to COVID-19 related calls; boosted our workforce numbers by recruiting over 700 volunteers and acquiring 200 additional ambulances; consolidated our ambulance stations to provide greater resilience and support for staff; launched a ground-breaking partnership with the AA and partnered with London Fire Brigade, which saw us train nearly 300 firefighters to work alongside our clinicians.

    What’s happening in your area?

    LAS launches new 111 partnership with North East London Foundation Trust

    With our NHS111 (integrated urgent care) call handlers seeing nearly three times the call volume than normal at the height of the pandemic, LAS has been working closely with community providers to reduce unnecessary hospital admissions and to make best use of health services at the local level.

    In particular, we worked with the Community Treatment Team (CTT) in the North East London Foundation Trust to establish a new partnership embracing the importance of integrating urgent care and to provide new ways of working with LAS 111.

    This partnership saw the CTT working with LAS in the NEL 111 Clinical Assessment Service to identify patients that could be referred to their colleagues in the community instead of dispatching an ambulance unnecessarily. The CTT’s particular experience in supporting older and frail COVID-possible patients was invaluable in this, as older patients could receive support closer to home instead of being conveyed to hospital.

    This partnership saw integrated urgent care at its best as we worked together with the sector to maximise the utilisation of community teams, support more patients, and improve patient experience by reducing unnecessary hospital admissions.

    London Ambulance Service News

    LAS launches new Public and Patients Council

    A new council formed by LAS, bringing together patients, carers, volunteers and members of the public to help shape future services, had its first meeting on Tuesday 16 June which was held ‘virtually’ due to Covid.

    The newly-launched council, which meets quarterly and reports to the Trust Board, will examine and advise on a broad range of LAS’s work, from individual patient care, treatment and research through to the way LAS delivers and designs its services, as well as strategy and forward planning.

    Dame Christine Beasley, who was previously the Chief Nurse for England, has been appointed at the council’s interim Chair. The council currently has 12 members which will expand to 20, and has two independent co-chairs.

    People who are interested in joining should email: [email protected]

    Celebrating our hard-working volunteers

    With over 700 volunteers stepping in to support LAS face its greatest challenge in modern times, we really wanted to take a moment to express our gratitude to our volunteers and partners for their hard work throughout the COVID-19 crisis.

    In COVID-19, our volunteers have had to adapt, with some of our Emergency Responders and Community First Responders (CFRs) being upskilled so they can assist on ambulances as well as their usual cars. Many of our CFRs also help support staff by taking phone calls and delivering self-swabbing kits to staff who are ill.

    Over recent months we’ve welcomed firefighters, AA roadside mechanics, Virgin and British Airways flight attendants and many more through our doors – with each and every one making an incredible difference. In recognition of the vital part played by our volunteers, we recently launched our weekly volunteer newsletters, to keep them informed of all the work LAS are doing across the capital.

    LAS appoints healthcare finance expert Jill Anderson to Trust Board

    LAS has appointed a new associated non-executive director to support its Trust Board in building a world-class ambulance service.

    Jill Anderson joined the Service’s Trust Board this June, replacing former associate non-executive director Amit Khutti, who has now taken on a fuller non-executive role within the Board.

    Jill, who is currently chief financial officer for ViiV Healthcare, brings more than 30 years. Experience in the healthcare sector, including executive responsibility in finance, commercial, research and supply chain functions across large multinational organisations.


    Previous newsletters

    GP Newsletter north east London 2019


    Get in touch

    If you’d like to get in touch with us, or have any information you would like us to include in the next issue, please email us at [email protected]

  • South east London

    Our COVID-19 response

    With the last three months seeing London’s health system put under tremendous pressure, we want to update you with some of the work the LAS has done to cope with increased levels of demand during the pandemic.

    In responding to the challenges we faced, we made significant changes to our operating model to ensure the NHS remained ‘open for business’ and was ready and able to deal with life threatening emergencies across the capital.

    In implementing a new comprehensive operational plan to deal with the emergency, we developed a new 999 centre dedicated entirely to COVID-19 related calls; boosted our workforce numbers by recruiting over 700 volunteers and acquiring 200 additional ambulances; consolidated our ambulance stations to provide greater resilience and support for staff; launched a ground-breaking partnership with the AA and partnered with London Fire Brigade, which saw us train nearly 300 firefighters to work alongside our clinicians.

    What’s happening in your area?

    LAS crews adapt to a transformed health system in South East London

    With a fast-changing health landscape in response to the pandemic, our crews have been working remarkably closely with NHS trusts across South East London to keep staff, volunteers and patients safe at this time.

    During the onset of the pandemic, LAS worked in conjunction with Acute Trusts at incredibly short notice to set up coronavirus community cars which proved invaluable in keeping patients out the hospital environment when it was not required.

    At the height of the pandemic our crews also worked closely with all five Emergency Departments in South East London, who had to modify ways of working on their individual estates to cope with increased demand, to adjust to any changes quickly to ensure patients received emergency care as safely and early as possible.

    London Ambulance Service News

    LAS launches new Public and Patients Council

    A new council formed by LAS, bringing together patients, carers, volunteers and members of the public to help shape future services, had its first meeting on Tuesday 16 June which was held ‘virtually’ due to Covid.

    The newly-launched council, which meets quarterly and reports to the Trust Board, will examine and advise on a broad range of LAS’s work, from individual patient care, treatment and research through to the way LAS delivers and designs its services, as well as strategy and forward planning.

    Dame Christine Beasley, who was previously the Chief Nurse for England, has been appointed at the council’s interim Chair. The council currently has 12 members which will expand to 20, and has two independent co-chairs.

    People who are interested in joining should email: [email protected]

    Celebrating our hard-working volunteers

    With over 700 volunteers stepping in to support LAS face its greatest challenge in modern times, we really wanted to take a moment to express our gratitude to our volunteers and partners for their hard work throughout the COVID-19 crisis.

    In COVID-19, our volunteers have had to adapt, with some of our Emergency Responders and Community First Responders (CFRs) being upskilled so they can assist on ambulances as well as their usual cars. Many of our CFRs also help support staff by taking phone calls and delivering self-swabbing kits to staff who are ill.

    Over recent months we’ve welcomed firefighters, AA roadside mechanics, Virgin and British Airways flight attendants and many more through our doors – with each and every one making an incredible difference. In recognition of the vital part played by our volunteers, we recently launched our weekly volunteer newsletters, to keep them informed of all the work LAS are doing across the capital.

    LAS appoints healthcare finance expert Jill Anderson to Trust Board

    LAS has appointed a new associated non-executive director to support its Trust Board in building a world-class ambulance service.

    Jill Anderson joined the Service’s Trust Board this June, replacing former associate non-executive director Amit Khutti, who has now taken on a fuller non-executive role within the Board.

    Jill, who is currently chief financial officer for ViiV Healthcare, brings more than 30 years. Experience in the healthcare sector, including executive responsibility in finance, commercial, research and supply chain functions across large multinational organisations.


    Previous newsletters

    GP Newsletter south east London, 2019


    Get in touch

    If you’d like to get in touch with us, or have any information you would like us to include in the next issue, please email us at [email protected]

  • South west London

    Our COVID-19 response

    With the last three months seeing London’s health system put under tremendous pressure, we want to update you with some of the work the LAS has done to cope with increased levels of demand during the pandemic.

    In responding to the challenges we faced, we made significant changes to our operating model to ensure the NHS remained ‘open for business’ and was ready and able to deal with life threatening emergencies across the capital.

    In implementing a new comprehensive operational plan to deal with the emergency, we developed a new 999 centre dedicated entirely to COVID-19 related calls; boosted our workforce numbers by recruiting over 700 volunteers and acquiring 200 additional ambulances; consolidated our ambulance stations to provide greater resilience and support for staff; launched a ground-breaking partnership with the AA and partnered with London Fire Brigade, which saw us train nearly 300 firefighters to work alongside our clinicians.

    What’s happening in your area?

    We are grateful for local community support in the height of the pandemic

    In South West London, LAS staff has been overwhelmed with the generosity of the community who has supported our staff and volunteers through this unprecedented time.

    In a time of transformation for the service, rest and meal breaks for our staff and volunteers in Croydon saw a difference when Crystal Palace Football Club kindly offered the use of their Selhurst Park ground for those on duty.

    In May, up to 180 members of our staff and volunteers who operated in the local area were invited to use designated rest space at the stadium between 7:00am and 7:00pm, with a range of refreshments and hot meals provided by the club.

    London Ambulance Service News

    LAS launches new Public and Patients Council

    A new council formed by LAS, bringing together patients, carers, volunteers and members of the public to help shape future services, had its first meeting on Tuesday 16 June which was held ‘virtually’ due to Covid.

    The newly-launched council, which meets quarterly and reports to the Trust Board, will examine and advise on a broad range of LAS’s work, from individual patient care, treatment and research through to the way LAS delivers and designs its services, as well as strategy and forward planning.

    Dame Christine Beasley, who was previously the Chief Nurse for England, has been appointed at the council’s interim Chair. The council currently has 12 members which will expand to 20, and has two independent co-chairs.

    People who are interested in joining should email: [email protected]

    Celebrating our hard-working volunteers

    With over 700 volunteers stepping in to support LAS face its greatest challenge in modern times, we really wanted to take a moment to express our gratitude to our volunteers and partners for their hard work throughout the COVID-19 crisis.

    In COVID-19, our volunteers have had to adapt, with some of our Emergency Responders and Community First Responders (CFRs) being upskilled so they can assist on ambulances as well as their usual cars. Many of our CFRs also help support staff by taking phone calls and delivering self-swabbing kits to staff who are ill.

    Over recent months we’ve welcomed firefighters, AA roadside mechanics, Virgin and British Airways flight attendants and many more through our doors – with each and every one making an incredible difference. In recognition of the vital part played by our volunteers, we recently launched our weekly volunteer newsletters, to keep them informed of all the work LAS are doing across the capital.

    LAS appoints healthcare finance expert Jill Anderson to Trust Board

    LAS has appointed a new associated non-executive director to support its Trust Board in building a world-class ambulance service.

    Jill Anderson joined the Service’s Trust Board this June, replacing former associate non-executive director Amit Khutti, who has now taken on a fuller non-executive role within the Board.

    Jill, who is currently chief financial officer for ViiV Healthcare, brings more than 30 years. Experience in the healthcare sector, including executive responsibility in finance, commercial, research and supply chain functions across large multinational organisations.


     

    Previous newsletters

    GP Newsletter south west London , 2019


    Get in touch

    If you’d like to get in touch with us, or have any information you would like us to include in the next issue, please email us at [email protected]