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Calling an ambulance – response times

To ensure that your patient gets the most appropriate care it is important that the correct ambulance response is requested.

Sometimes there can be some confusion between a GP’s definition of urgent and emergency and ours.

In a few cases this has led to GPs requesting urgent ambulances when emergency responses were required. In other cases, some GPs have requested full blue-light emergency responses when in fact urgent responses, between one to four hours, would have been more appropriate.

We will triage your request similarly to all 999 calls. Call triage is a vital way of ensuring that those patients with the most immediate need are dealt with first, regardless of who is requesting the ambulance.

There are three types of ambulance response you can ask for:

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