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Feedback on making a complaint

Your feedback is very important to us.

Making a complaint can be an overwhelming process for anyone. Feedback from our patients’ experiences provides opportunities for us to learn and improve our complaint process, so we would like to understand your experience of raising a complaint to us.

This form will review the process you went through when you made a complaint to us. Completing this form is voluntary and open to anyone who has already made a complaint with us. The results will then be used to make improvements to our complaints process and how we respond to complaints from our patients.

The person who made the complaint should complete the survey on their own where possible. If you are unable to, support can be offered but please enable the complainant to complete the questions from their own viewpoint.

If you’d prefer to fill out this form on paper and send it to us in the post, please download our Feedback on making a complaint leaflet, print it off and complete your responses and post it to us at the below address, or you can scan your answers and attach the completed form in an email to us.

If you’d like our Patient Experiences team to send you a leaflet in the post so you’re able to use the freepost envelope, please let us know.

If you would like this document in another language or in a format such as easy-read, Braille or audio contact Freephone 0800 7311 388 or visit our Talking with us page.

If you have any questions about this leaflet, please contact our Patient Experiences department:

Phone: 020 3069 0240
Email: [email protected]
Address: Patient Experiences department
London Ambulance Service
Unit 1-2
Datapoint Business Centre
6 South Crescent
E16 4TL

How was your experience of making a complaint?