Who we are and what we do

  • Who we are

    We are the busiest emergency ambulance service in the UK to provide healthcare that is free to patients at the time they receive it. We work closely with hospitals and other healthcare professionals, as well as with the other emergency services. We are also central to the emergency response to major and terrorist threats in the capital.

    More information about who we are and what we do

  • How we fit into the NHS structure

    We are the only NHS trust that covers the whole of London.

    The 999 service we provide to Londoners is purchased by clinical commissioning groups. Our performance is monitored by NHS England. Ultimately we are responsible to the Department of Health.

    Details of how we fit into the wider NHS, and how the healthcare system in the capital is managed, can be found on the NHS England website.

  • Senior staff and management board members

    We are led by a trust board, which is made up of a non-executive chairman, seven non-executive directors and five executive directors, including the chief executive.

  • Organisational structure

    We have over 5,000 staff, based at ambulance stations and support offices across London.

    Our accident and emergency service is split into five operational sectors: north west, north central, north east, south east and south west.

    Each is managed by an assistant director of operations, and each ambulance station complex has its own group station managers.

  • Location and contact details

    Full details about how to contact different public-facing departments can be found in the talking with us section of this site.

    Addresses and maps for our headquarters buildings can be found on the how to find us page.

    We have a total of 70 ambulance stations across London.
    Please be aware that unrequested information sent directly to these sites is unlikely to be used or replied to – please instead contact departments details in the talking with us section.

    Station/code Address
    South area
    Barnehurst (L1) 164 Erith Road, Bexleyheath, Kent, DA7 6BZ
    Battersea (Q1) 119 Battersea Rise, London SW11 1HW
    Beckenham (M4) 12 Beckenham Road, Beckenham Kent BR3 4LR
    Brixton (Q2) Unit 25 Bessemer Park, 250 Milkwood Road, London SE24 0HG
    Bromley (M1) Crown Lane, Bromley Kent BR2 9PW
    Coulsdon (P1) Unit 21, Ullswater Crescent, Coulsdon, CR5 2HR
    Croydon (M2) 168 Primrose Lane, Croydon CR0 8YY
    Deptford (N1) 1 New Cross Road, London SE14 5DS
    Forest Hill (N6) 51 Davids Road, London SE23 3EP
    Greenwich (L2) 392 Shooters Hill Road, London SE18 4LP
    Lee (N4) 142 Lee High Road, London, SE13 5PR
    New Malden (S1) Wellington Crescent, New Malden Surrey KT3 3NP
    Mottingham (L3) 205 Eltham Road, London SE9 5LN
    New Addington (M3) Lodge Lane, New Addington, Croydon CR0 0QA
    Oval (Q3) Foxley Road, London SW9 6ES
    Putney (Q4) 48 West Hill London SW18 1RX
    Richmond (S2) 73 Kings Road, Surrey TW10 6EG
    Rotherhithe (N2) Ann Moss Way, Lower Rd, London SE16 2TG
    South Croydon (P2) 123 Waddon Way, South Croydon CR0 6MD
    St Helier (R1) Bishopsford Road, Morden Surrey SM4 6BN
    St Pauls Cray (L4) Chipperfield Road, St Pauls Cray, Kent BR5 2PZ
    Streatham (P3) Mountearl Gardens, London SW16 2NN
    Sutton (R2) Dorset Road, Sutton SM2 6JH
    Tolworth (S3) Ewell Road, Tolworth, Surrey KT6 7DX
    Waterloo (N3) 2 Frazier Street, London SE1 8SD
    Wimbledon (R3) Nursery Road, Wimbledon SW19 4JA
    Woolwich (L5) Ferry Approach, London SE18 6DP
    East area
    Becontree (K2) Goresbrook Road, Dagenham, Essex RM9 6XP
    Bounds Green (H2) Bounds Green Road, London N22 4DF
    Chase Farm (H1) The Ridgeway, Enfield, Middlesex EN2 8JR
    Edmonton (H3) Windmill Road, London N18 1NJ
    Homerton (G3) 126 Homerton High Street, London E9 6JA
    Hornchurch (K5) St Georges Hospital, Suttons Lane, Essex RM12 6RS
    Ilford (K3) Aldborough Road South, Ilford Essex IG3 8HQ
    Newham (K1) Wellington Road, London E6 2RG
    Ponders End (H4) Carterhatch Lane, Enfield Middlesex EN1 4LA
    Poplar (J1) Harford Street, London E1 4PQ
    Romford (K4) Oldchurch Road, Romford Essex RM7 0AD
    Shoreditch (G4) Basing House Yard, Kingsland Road, London E2 8AE
    Silvertown (J5) 291 North Woolwich Road, Silvertown London E16 2BB
    Smithfield (G5) West Smithfield, London EC1A 9HY
    Tottenham (H5) St Anns Road, London N15 3TH
    Walthamstow (J4) Wadham Road, London, E17 4HR
    West Ham (J2) Howards Road, Plaistow, London E13 8AZ
    Whipps Cross (J3) James Lane, London E11 1NU
    West area
    Barnet (D2) 144 Station Road, Barnet Herts
    Bloomsbury (E1) 19 Herbrand Street, London WC1N 1HP
    Brent (C3) Unit 2-3 Falcon Park, Neasden Lane, London NW10 1RZ
    Camden (E3) Cressey Road, London NW3 2NA
    Chiswick (C2) 368 Goldhawk Road, London W6 0XF
    Feltham (A1) Faggs Road, Feltham, Middlesex TW14 0LZ
    Friern Barnet (D4) Colney Hatch lane, London N11 3DG

     

    Fulham (F2) 150 Seagrave Road, London SW6 1RX
    Greenford (B1) Greenford Road, Middlesex UB6 8RQ
    Hanwell (B3) Boston Road, London W7 3SA
    Hayes (B2) Church Road, Hayes. Middlesex UB3 2LG
    Heathrow Airport (A4/A5) Building 450, Northern Perimeter Rd, North Side, Heathrow Airport, Hounslow TW6 2RR
    Heathrow Airport – Cycle response unit (B4) Sipson Way, West Drayton, Middlesex UB1 0DP
    Hillingdon (B5) Royal Lane, Hillingdon Middlesex UB8 3QX
    Isleworth (A2) Mogden Lane, Isleworth, Middlesex TW7 7LJ
    Islington (G1) 88 Brewery Road, London N7 9NT
    Kenton (C1) The Mall, Kenton, Harrow HA3 9TD
    Mill Hill (C8) Hartley Avenue, London NW7 2HX
    Nth Kensington (C4) 20 Malton Road, London W10 5UP
    Pinner (B6) Imperial Drive, Harrow, Middlesex HA2 7HD
    Ruisilip (B7) Northwood & Pinner Community Hospital, Pinner Road, Northwood, Middlesex, HA6 1DE
    St Johns Wood (E2) Lyons Place, London NW8 8NL
    Twickenham (A3) South Road, Twickenham, Middlesex TW2 5NT
    Wembley (C6) Wembley Hospital, Chaplain Road, Wembley HA0 4TX
    Westminster (F1) Causton Street, London SW1 4AT