For all media enquiries, journalists should call or email the press office on 020 3267 4440 or [email protected]. Please note these contact details are for journalists only.
Major Incidents
In the event of a Major Incident being declared by London Ambulance Service, all media statements will be posted on our X channel – @ldn_ambulance.
Journalists are advised to monitor our X channel during a live Major Incident for all updates.
‘Out of office’ hours
Outside office hours, the media team operates an on-call service for urgent media enquiries relating to major or significant incidents only.
Please note that out of hours we will only respond to incidents that are formally declared as Major or Significant incidents, incidents resulting in significant disruption to our Service, severe weather, large scale road traffic incidents or incidents with multiple casualties.
All other media enquiries will be dealt with during our office hours of 9am to 5.30pm, Monday to Friday.
Before you call or email our press team about an incident, please read the below carefully to check if we will be able to help you with your request.
- That the incident took place in the Greater London area using within the M25 as a guide.
- That you have a road name for where the incident took place and a time and date. The time can be approximate, but please note we will not be able to assist if journalists are not aware of the day the incident took place or if they’re only able to give a general area/borough as the location.
- We can provide accredited journalists with brief detail on incidents that take place in our footprint area (roughly within M25).
- Please note, for some incidents, including those which take place in a residential property we will not be able to provide information beyond the basics of our response.
- For most incidents, we will confirm the time we were called, the resources sent and whether we took a patient to hospital. Depending on the nature of the incident, we may be able to provide basic injury/illness detail.
- We cannot provide condition updates after we’ve taken a patient to hospital.
- We cannot confirm the identity of a patient.
- We cannot provide the exact age of patients.