Feedback on making a complaint

Your feedback provides opportunities for us to learn and improve our complaint process. Completing this form is voluntary and open to anyone who has already made a complaint with us.

If you have any questions about this form, please contact our Patient Experience department:

Telephone: 020 3267 4267
Email: [email protected]

How was your experience of making a complaint?

Our reference number * Required
How did you find out how to make a complaint? * Required
Other
Did you feel that your concerns were taken seriously when you first raised your complaint? * Required
Were you kept informed about the progress of your complaint? * Required
Did the response to your complaint address your concerns * Required
Did you receive any explanation of how your feedback would be used to improve services? * Required