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Using feedback

How we use feedback

We believe that when something goes wrong, any mistakes or errors that are identified, should be used as an opportunity to learn and so reduce future risks and improve practice.

We are committed to being a learning organisation where feedback is used as a a way of helping to make changes and improvements. In the same way, we also believe that it is a vital part of being able to involve our patients and the wider public in developing our services.

Where we receive feedback from

Feedback comes to us from those who use our service, partner organisations such as other NHS trusts and social care agencies, and also our own staff. As well as enabling lessons to be learnt by individual staff and our service as a whole, where appropriate we will also look to share learning so that improvements can be made in other parts of health and social care.

Our Patient Experiences Department

Find out about our Patient Experiences Department which plays a lead role in managing feedback from patients, service users and stakeholders.