To make sure we provide the best and safest possible care for our patients, we want to improve the way we communicate with our GPs, and build stronger links with our colleagues in primary care.
Here you will find information about the services we provide and how we will deal with your call.
How we prioritise calls
Each time we receive an emergency call we identify it within one of five categories according to national ambulance standards.
Our control room staff use our sophisticated software system to put the call into the category, based on its urgency and Department of Health guidelines.
They record details about the nature of the patient’s illness or injury to sent the most appropriate help.
Since November 2017 we have been using the National Ambulance Response Programme targets. Find out more about ARP here.
Calling an ambulance
Find out more about the type of ambulance response you should request when you call us – do you need an emergency, urgent or non-urgent response?
How your call will be triaged
Your call will be triaged similarly to all 999 calls. This triage system is a vital way of ensuring that those patients with the most immediate need are dealt with first. How your call will be dealt with.
Who will respond to your call
It won’t necessarily be a paramedic that arrives for every call you make. Here you will find out about the different members of staff and vehicles we send to treat your patients.
A day in the life of a paramedic
GP Marilyn Plant, PEC Chair, NHS Richmond, spent a day with a paramedic crew to see what challenges they face.
Documents and guidelines
Our medical directorate issues regular bulletins and clinical updates to our staff to keep them up to date with processes.
We have launched a newsletter to keep GPs updated with key issues of relevance to Primary Care.