GP information

Welcome to our new section for GPs

We are committed to providing the best, and safest, possible care for our patients. As part of this progress we are looking to improve the way we communicate with GPs, and build stronger links with our colleagues in primary care.

We know patients benefit when GPs are kept up to date. Here you will find information about the services we provide and how we will deal with your call.

  • How we prioritise calls

    Each time we receive a call we categorise it into one of three categories according to national ambulance standards. Read about our call prioritisation.

  • Calling an ambulance - type of ambulance response

    Find out more about the type of ambulance response that you should request when you call us – whether it is an emergency, urgent or non-urgent response.

  • How your call will be triaged

    Your call will be triaged similarly to all 999 calls. This triage system is a vital way of ensuring that those patients with the most immediate need are dealt with first. How your call will be dealt with.

  • Who will respond to your call

    It won’t necessarily be a paramedic who arrives for every call you make. Here you will find out about the different members of staff and vehicles we will send to treat your patients.

  • A day in the life of a paramedic

    GP Marilyn Plant, PEC Chair, NHS Richmond, spent a day with a paramedic crew to see what challenges they face.

  • Documents and guidelines

    Our medical directorate issues regular bulletins and clinical updates to our staff to keep them up to date with processes.

  • GP News

    We have launched a newsletter to keep GPs updated with key issues of relevance to Primary Care.