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Response to the Government’s announcement on new ambulance service standards

Medical Director Dr Fenella Wrigley said; “Our sickest and most seriously injured patients will get a faster response and others will receive more appropriate clinical care when we bring in these changes later this year.

“We are already reaching patients in cardiac arrest half a minute quicker than we were six months ago, by asking some simple questions at the point we receive a 999 call; and that’s just one element of the new approach.

“For calls that aren’t immediately life-threatening, we will spend longer on the call understanding the patient’s condition so we send the most appropriate response from the start or refer them to an appropriate healthcare setting. Stroke and heart attack patients will benefit because this will enable us to send an ambulance crew who can treat them and take them to a specialist centre for further care, rather than a single responder who can begin treatment quickly but can’t transport them. And patients with less serious conditions who need an ambulance – many of whom are often frail or elderly – will not wait as long as they do currently for us to reach them.

“Essentially, these changes will see a shift from us focusing on time targets to providing care that sees improvements to patients’ outcomes.”

Work is underway to enable the Service to introduce the changes in their entirety in the autumn.


Notes to editors

  • London Ambulance Service NHS Trust is the busiest emergency ambulance service in the UK that provides healthcare that is free to patients at the time they receive it.
  • We have over 4,500 staff, who work across a wide range of roles based in 70 ambulance stations. We serve more than seven million people who live and work in the London area.
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