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‘Outstanding service’ recognised

Two London Ambulance Service control room workers have been recognised for ‘outstanding service’.

Acting Operations Centre Manager Cathy-Anne Burchett topped the ‘welfare and wellbeing’ category and Acting Area Controller Theresa Browring, won the ‘control services’ title at the Ambulance Leadership Forum awards last night (Tuesday 18 November).

Cathy-Anne, 42, was nominated for her ‘exceptional ability to support and engage with staff’ and for going beyond the call of duty on a regular basis to look after staff. She also cares for colleagues out-of-hours as a volunteer for the peer support service.

The mother of two, who has worked for the Service for 20 years, said: “I feel very humbled to get an award. I just do my job day to day and don’t think I’m doing anything special or outstanding, so I was very surprised to be nominated.”

Theresa, 37, was nominated for her dedication to the job and more specifically, for working on the Met Dispatch Group project, which sees ambulance staff contacting police officers when they request an ambulance to triage the patient and determine the best response to send.

Theresa, who has 13 years’ service, said: “I always wanted to work for the ambulance service and started out as a call taker because I wanted to help people.

“I enjoy all aspects of my job, working with the police and covering large events, and feel completely overwhelmed to win this award.”

Both winners were presented with their awards at a ceremony in Leeds.

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