New equality objectives announced

Following a number of engagement exercises with staff, members and the general public, the Service has agreed its equality objectives.

This process is part of the implementation of the new NHS Equality Delivery System (EDS), an optional equalities tool designed to help us provide better outcomes for patients and communities, and better working environments for staff which are personal, fair and diverse.

The new objectives span the four goals of the new NHS Equality Delivery System:

  • Better health outcomes for all
  • Improved patient access and experience
  • Empowered, engaged and included staff,
  • Inclusive leadership at all levels

Objective 1
The Service will ensure that the satisfaction rates with our Patient Transport Service are equitable for both women and men using the service and for all our service users, regardless of sexual orientation.

Objective 2
The Service will improve the process for capturing equalities data in the area of patient complaints to ensure that more than 50 per cent of complainants have provided relevant details and begin to monitor trends in complaints from black and minority ethnic (BME) service users in 2012/13.

Objective 3 
The Service will act on the results of the staff survey and develop both corporate and localised actions to improve key problems identified by 2016.

Objective 4
The equality and inclusion steering group will appoint champions for each of the protected characteristic groups (age,  disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, religion or belief, sex, sexual orientation) by 2014, to ensure that the interests of these groups are protected and promoted with regard to staff, patients, service users and other stakeholders in line with the requirements of the Equality Act 2010.

Any changes or additions to these objectives will be reported in our Annual Equality Reports and made widely accessible to all our stakeholders.

Read more information about equality and inclusion in our workplace.

Related documents

If you would like futher information or our equality objectives in an alternative format, please contact [email protected] , who will be happy to assist.