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Review of impact of industrial action on 30 November 2011

A review of the impact that industrial strike action in November last year had on both the London Ambulance Service and the wider NHS across the capital has been published today.

Commissioned by NHS London in response to the events of 30 November, the report was led by NHS North West London.

The report can be found on NHS North West London’s website.

A news release has also been published.

In the joint statement issued by NHS North West London, Peter Bradley, London Ambulance Service Chief Executive, said:

“Patients did not receive the level of care that they should have on 30 November, and many waited too long for a response from us.

“We are committed to working with our NHS partners, the unions and our staff so that we are better prepared should anything of this nature happen again in future.”

The London Ambulance Service carried out two additional investigations. Like NHS North West London’s report, one of them examined activities leading up to the national day of action and how this impacted on its ability to provide an emergency ambulance service to Londoners. The second, a clinical review, looked into the death of a patient who received a delayed ambulance response that day.

In response to the clinical review, which can be found below, Peter Bradley said:

“We are sorry for the unacceptable level of care that this patient received from us.

“Although we were under considerable pressure on 30 November as a result of staff taking part in industrial action, the time taken to reach him was far longer than it should have been.

“Our investigation found that the patient, who died of ischemic heart disease, may not have survived even if we had got to him sooner. We recognise, however, that he will have been in pain while he was waiting and we are sorry for the unnecessary distress the delay will have caused.”

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