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Ambulance service leads the way in staff engagement

London Ambulance Service has been held up as a beacon of best practice in staff engagement on an online toolkit launched today by the NHS Employers organisation and the Department of Health at the NHS Confederation conference.

The toolkit, Engaging your staff: the NHS staff engagement resource, showcases good staff engagement in 10 NHS organisations; the London Ambulance Service, seven hospital trusts and two primary care trusts.

Peter Bradley, Chief Executive at London Ambulance Service said; “In any organisation your staff are your most important asset and you need them on board and signed up to common objectives if the challenges facing the NHS are to be met. At the London Ambulance service we developed a partnership forum to involve staff in strategic decisions. We encouraged all staff to get involved and we made sure our more senior managers were visible and accessible.”

Director of NHS Employers Dean Royles said: “This new resource is interactive and simple to use, and offers best practice examples and guidance to support organisations in improving levels of staff engagement.”

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