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London Ambulance Service wins London health awards

The London Ambulance Service won two prizes at the regional finals of the Health and Social Care Awards.

Fast Response Electronic Dispatch for Ambulance—or FRED(A)—won an award in the Innovative Information & Communications Technology category and will now be entered into the national finals to be held on 2 July 2008.

Paul Webster, Performance Improvement Manager for Control Services, said: “I am delighted that the Service has been recognised for its innovation and ability to use IT for the benefit of patients and staff.”

FRED(A) is a system used in the Service’s Emergency Operations Centre which automatically dispatches the nearest available fast response car or ambulance to the most serious (Category A) calls.

Paul said: “FRED(A) has helped to significantly improve our dispatch times of both fast response cars and ambulances and its success is a credit to the hard work put in by Control Services, IM&T, and operational staff.”

Originally introduced for dispatching fast response cars in 2006, it was expanded to ambulances in December 2007 to further improve the response to the most seriously ill or injured patients.

The Service was also involved in another project to win an award at the event in the Adopt, Adapt and Improve category.

‘Get the Right Treatment’ is a scheme developed with Tower Hamlets Primary Care Trust to reduce the number of A&E admissions in the borough. It uses a DVD, produced by Media Resources Manager Richard Walker, to instruct people when it is best to call an ambulance or use another more appropriate healthcare option.

Patient and Public Involvement Manager Margaret Vander said: “It’s great that this partnership working has both won this award and is of benefit to patients in Tower Hamlets.

“This is a project to teach people in Tower Hamlets that A&E is not always the quickest and easiest way to meet their health needs.”

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Notes to editors:

For further information about the London Ambulance Service or this news release please contact the communications department on 020 7921 5113.