Skip to content

New A&E management structure takes effect at London Ambulance Service

London Ambulance Service has introduced a seven-strong senior management team as part of the second phase of a major Accident and Emergency management restructure.

Tasked with ensuring consistency and continuity in operational decision-making, the team is headed up by Director of Operations Martin Flaherty assisted by Russell Smith as Deputy Director of Operations. Three new operational areas have been formed, each of which will be managed by an Assistant Director of Operations.

“The new structure is designed to provide more support to local complex teams so our ambulance operations managers have more capacity to deliver our service locally and to build relationships with external partners,” explained Martin. “These changes will also enable us to act on the recommendations outlined in the National Ambulance Service Review ‘Taking Healthcare to the Patient’ and improve the care we provide to patients.”

Mike Boyne who has worked for the Service since 2000 will be Assistant Director of Operations for the south area, based at New Malden Station. Peter Horne who joined the Service in July this year will be based at Hanwell Station as the Assistant Director of Operations for the west.

Richard Webber who has just rejoined the Service to take up his position as Assistant Director of Operations for the east will work from Ilford Ambulance Station.

The Assistant Directors of Operations’ first priority will be to get to know their areas and the issues faced by their teams. They will also be appointing their new support teams, which will include a Performance Manager and a Staff Officer.

Also a member of the senior A&E management team, John Hopson who has been with the Service for 25 years, will now be Assistant Director of Operations, Control Services and will continue to lead the control room.

Another major aspect of the reorganisation is the integration of the newly formed Urgent Care Control centre that is currently being established to deal with non life-threatening calls from patients who require clinical advice over the telephone or non-emergency treatment. This is being headed up by Ian Todd, Assistant Director of Operations, Urgent Care and Clinical Development.

– Ends –