We have signed up to the implementation of the
new NHS Equality Delivery System (EDS). It’s an optional equalities
tool designed to help us provide better outcomes for patients and
communities, and better working environments for staff which are
personal, fair and diverse.
The Equality Delivery System will help us to recruit,
develop and retain the best and most talented professionals
reflective of the rich diversity of our capital city, as well as
enhancing the experiences of our patients and service users, in
line with our
vision and values.
As part of the process, we are asking patients, staff and the
public to rate us against key equalities outcomes and to comment
on the equality objectives we have set.
How can I take part in the engagement exercise?
The EDS has 18 outcomes grouped into four goals. The outcomes
focus on issues of most concern to patients, carers, communities,
NHS staff and Boards.
The four goals are:
- Better health outcomes for all
- Improved patient access and experience
- Empowered, engaged and inclusive staff
- Inclusive leadership
You can help us by rating us against each of
the outcomes, which are listed in the
EDS grades manual. You can choose from:
- Excelling (purple) – Using
good data and evidence, the organisation can demonstrate that
services are designed, procured and delivered to fully meet the
needs of all protected characteristic groups, promoting wellbeing
and reducing health inequalities.
- Achieving (green) – Using
best available evidence, the organisation can demonstrate that
patients from most protected characteristic groups have their
safety prioritised, assured and are just as safe as patients as a
whole.
- Developing (amber) –
Evidence indicates that health needs assessments and resulting
services are delivered by providers in appropriate ways for only
some protected groups. It could be fine for all protected groups,
but there is only evidence on some of them.
- Undeveloped (red) – The
organisation is unable to demonstrate, using best available
evidence, that service changes are discussed with patients from
protected groups and that the service changes are made smoothly.
All or most protected characteristic groups report less
satisfactory service changes and transitions than patients as a
whole.
Evidence could include reports, staff &
service user surveys, Care Quality Commission registration
evidence, public health intelligence etc.
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Rate us against the EDS outcomes
Important: Please read all the key sources of equalities information and
documents and then rate us against the 18 outcomes on the
form below. In the box state whether you would rate us as
excelling, achieving, developing or undeveloped.
For example, for (1.1) Services are commissioned, designed
and procured to meet the health needs of local communities, promote
well-being, and reduce health inequalities, you may think we
are 'developing' - so type this in the box next to the outcome.
If you are unable to access the form below, or would prefer to
send us your own comments please email EqualityandInclusionTeam@lond-amb.nhs.uk with
your ratings.
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Have your say on our equality objectives
We have chosen the following equality
objectives, spanning the four EDS goals.
Please can you let us know if you agree
with the objectives we have chosen or, if you think we should
have different equality objectives, tell us what you think these
should be and why.
Goal 1 – Better health outcomes for all
- Our objective: We
will ensure that the satisfaction rates with our Patient Transport
Service are equitable for both women and men using the
service
Goal 2 – Improved access and experience
- Our objective: We
will improve the process for capturing equalities data in the area
of patient complaints to ensure that more than 50 per cent of
complainants have provided relevant details and begin to monitor
trends in complaints from black and minority ethnic
(BME) Service users in 2012/13.
Goal 3 – Empowered, engaged and well-supported
staff
- Our objective: We
will act on the results of the staff survey and develop both
corporate and localised actions to improve key problems identified
by 2016
Goal 4 – Inclusive leadership
- Our objective: The
Equality and Inclusion Steering Group will appoint champions for
each of the protected characteristic groups (age, disability,
gender reassignment, marriage or civil partnership, pregnancy and
maternity, religion or belief, sex, sexual orientation or any other
aspect of a person’s background) by 2014, to ensure that the
interests of these groups are protected and promoted with regard to
staff, patients, service users and other stakeholders in line with
the requirements of the Equality Act 2010.
Important: Please read our objectives above,
aligned with each goal, and fill out the form below to let us know
if you agree with the objectives we have set. You just need to tick
'agree' or 'disagree'. We have left room for you to be able to make
any other suggestions.
If you are unable to access the form below, or would prefer to
send us your own comments please email EqualityandInclusionTeam@lond-amb.nhs.uk
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Background to the Equality Delivery System
The Equality and Diversity Council, a sub-committee of the NHS
Management Board, chaired by Sir David Nicholson, the Chief
Executive of the NHS in England, and comprising representatives
from the NHS, Department of Health, Trade Unions, patient groups,
regulators and the voluntary sector, have sponsored and supported
the design of this new equalities toolkit. It is intended to
support NHS organisations in improving their equality performance
and mainstreaming equalities into their mainstream business.
It has been designed specifically to assist
NHS bodies with meeting the requirements of the Equality Act 2010
public sector duty and is intended to support NHS Trusts with
meeting the equality aspects of the NHS Constitution, the NHS
Outcomes Framework, Care Quality Commission’s Essential Standards
and the Human Resources Transition Framework. The EDS was
officially launched on 10 November 2011.
For more information about the EDS, please
visit the Equality
Delivery System website.
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Key sources of equalities information
London Ambulance Service documents and reports:
More information about our equality and inclusion
work.
If you require any of these documents in an alternative format,
or a different language please contact EqualityandInclusionTeam@lond-amb.nhs.uk
Equality Delivery System documents
Pleas note the NHS Equality Delivery System team will
shortly be providing an EasyRead version of the documents
below:
All the above documents can be found on the Equality
Delivery System website.
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What we been doing to progress the EDS?
Throughout 2011, in preparation for the Equality Delivery
System, our Equality and Inclusion team has:
- attended the London EDS workshops, chaired by the NHS London
Equalities Lead, Mary Clarke.
- invited Mary Clarke to a meeting at Equality and Inclusion
Steering Group to present on the EDS, and initial sign-up was given
to the implementation of the Equality Delivery System by the Trust.
(August 2011)
- taken part in a London-wide EDS workshop, which included
representatives from NHS staff, service users, the voluntary sector
and commissioners. (October 2011)
- taken part in the Outer North East London (ONEL) Equality
Partnership Group EDS workshop, comprising a wide range of
interested stakeholder groups. (November 2011)
We will continue to be represented as an
associate member on the EDS working group ONEL is setting up to
oversee their progress against the EDS.
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Goals, grades and outcomes
The EDS ensures that NHS organisations, in collaboration with
their relevant interest groups, are able to analyse and grade their
performance and set one or more equality objectives, as required by
the Equality Act 2010, which are then incorporated into their
business planning processes. Below are links to the evidence
we provided for our Care Quality Commission registration, which
enables you to assess our performance.
At the centre of the EDS are four goals and
eighteen outcomes (Annex
1 – pages 28-29 of the Equality Delivery System Main Text.
We believe that the EDS provides a very
helpful opportunity to engage with our diverse stakeholders on a
wide range of initiatives, aimed at removing health inequalities
and improving health outcomes for all.
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