Patient Transport Service

As a member of our Patient Transport Service (PTS) you will take patients to and from pre-arranged hospital appointments.

You may also take them to other types of treatment centres such as day-care facilities and special schools, and you could pick up and deliver post between hospitals.PTS staff and patient

In addition, you will have the opportunity to work on special patient journeys, including transferring babies or mental health patients, and moving patients from a hospital to a hospice if they are nearing the end of life. You will receive extra training and support to manage these different situations.

PTS operates within a highly competitive market place and is required to tender for contracts to provide services to NHS Trusts. In addition to contractual, non-emergency work PTS supports other aspects of the London Ambulance Service. PTS responds to appropriate emergency and urgent calls, as well as providing support at major London public events.

The Patient Transport Service employs a variety of roles or grades such as PTS driver, ambulance person, co-ordinator, trainer and manager. You will have the opportunity to progress through your career and could apply for other roles in the service such as A&E support staff or student paramedic, subject to vacancies being available.

What training do I get?

You will receive a minimum of three weeks' training, covering:

  • a one-week driving course
  • patient/customer care and communications
  • lifting and manual handling
  • basic first aid and basic life-support
  • infection control.

You will be trained to the Institute of Health Care Development/ BTEC  standards.

After your initial training you will be posted to work with an experienced member of staff on an ambulance so you can learn more through on-the-job practice.

You will begin by working with patients who are able to walk to an ambulance for transport. As you progress you will begin to work with patients with greater needs such as those who are in a chair.

Additional training is provided to staff where there may be extra requirements. For instance we will provide specific training for specialist areas such as kidney patients, children, and other specialities such as mental health.

Staff who progress onto ambulance person training will also be trained to lift patients who require additional assistance, such as those who require a stretcher.

We have a scheme of ongoing training, too. Every month you will revisit part of your learning with a work-based trainer.

Regular on-the-job training includes:

  • familiarisation with new vehicles and equipment
  • basic life-support
  • safeguarding children and vulnerable adults
  • diversity
  • infection control procedures
  • customer service
  • automatic electronic defibrillator (AED) training
  • harnessing and securing patients and wheelchairs

You will be fully supported by the control room, your manager and other frontline crews.

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What benefits will I receive?

As a PTS driver you will receive a starting salary of around £16,572. If you are a PTS ambulance person you will receive upwards of £18,000.

You will also be able to take advantage of other benefits.

  • A minimum 27 days' holiday each year, increasing with service.
  • New NHS employees from April 2008 will be eligible to join the Amended NHS Pension Scheme which provides membership to a final salary scheme with pension linked to pay near retirement. Other benefits include life assurance, dependent benefits, voluntary early retirement, ill-health retirement benefits and the option to increase retirement benefits.
  • Access to a round-the-clock employee assistance programme.
  • Personal and professional development and training opportunities.
  • Interest-free travel season ticket loan.
  • Childcare voucher scheme.
  • Access to NHS discounts, offering NHS employees a range of money-saving deals. 
  • Access to occupational health and counselling services.

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How do I apply?

Unfortunately we are not recruiting at the moment for this role.

If any places do become available we will advertise them on the current vacancies section of our website.

Be aware that these jobs are physically demanding as you will be lifting and carrying patients as part of your role.

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Contact Us

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