Where legal action is not being taken against the Trust
The following applies where the matter in question does not
involve the Trust:
Access to call records and medical records
When applying for a patient’s medical records, please provide
the following:
- A written form of authority signed by the client.
- The patient’s name, time and date of the incident, exact
location, hospital conveyed to (if any); please also provide the
vehicle call sign and LAS CAD number of incident (if
known).
- With effect from 5 July 2010 payment of £50.00
(cheques made payable to ‘London Ambulance Service NHS
Trust’).
- Ensure the Patient Experiences reference number is quoted in
any subsequent correspondence.
Whilst we are aware that we can only levy a fee for providing
copies of the records we hold, it is convenient for all parties
that payment is facilitated in advance. Where we are unable to
trace a record, payment will be returned.
It is extremely time-consuming for all concerned where an
inaccurate date or location is provided. To avoid unnecessary
delays occurring, please ensure accurate information is made
available at the time of your initial approach. We will not be able
to process any request where the requisite information is not made
available.
Please apply to:
Patient Experiences Department
London Ambulance Service NHS Trust
St Andrews House
St Andrews Way
London
E3 3PA
Interviews with staff
In the majority of cases, provisions of the documentary records
we hold usually prove sufficient for solicitors’ purposes. However,
where an interview with the ambulance crew may be necessary, please
contact the Patient Experiences office to discuss your requirements
in the first instance.
Interviews can be arranged, but please note the following:
- Willingness to participate is a matter for the
individual concerned.
- Availability is subject to operational pressures
- Interviews will be conducted at staff's base ambulance
station.
- A fee will be levied at £119.00 per hour in relation to
attending paramedics and £118.00 per hour in relation to emergency
medical technicians.
- Where you are acting for a party other than the patient, we
will not be able to provide you with any patient specific
information without the signed consent of the patient. Please
contact the patient, their solicitor
or representative to obtain this before you write to our
office.
For further information, please contact:
Patient Experiences
London Ambulance Service NHS Trust
St Andrews House
St Andrews Way
London
E3 3PA
Tel: 020 3069 0240
Fax: 020 3069
0239
Email: ped@londonambulance.nhs.uk
Where legal action is intended
If legal action is intended against the Trust, please
contact:
Legal Services Department
London Ambulance Service NHS Trust
220 Waterloo Road
London SE1 8SD
Tel: 020 7783 2105