Solicitors' enquiries

 

 

Where legal action is not being taken against the Trust

The following applies where the matter in question does not involve the Trust:

Access to call records and medical records

When applying for a patient’s medical records, please provide the following:

  • A written form of authority signed by the client.
  • The patient’s name, time and date of the incident, exact location, hospital conveyed to (if any); please also provide the vehicle call sign and LAS CAD number of incident (if known).
  • With effect from 5 July 2010 payment of £50.00 (cheques made payable to ‘London Ambulance Service NHS Trust’).
  • Ensure the Patient Experiences reference number is quoted in any subsequent correspondence.

Whilst we are aware that we can only levy a fee for providing copies of the records we hold, it is convenient for all parties that payment is facilitated in advance. Where we are unable to trace a record, payment will be returned.

It is extremely time-consuming for all concerned where an inaccurate date or location is provided. To avoid unnecessary delays occurring, please ensure accurate information is made available at the time of your initial approach. We will not be able to process any request where the requisite information is not made available.

Please apply to:

Patient Experiences Department
Units 1&2 Datapoint Business Centre
6 South Crescent
London
E16 4TL

Requests for court statements

We are often asked to provide a witness statement to confirm authenticity of the records held by the London Ambulance Service NHS Trust by solicitors and the police so that the records can be admitted in the appropriate form for Court proceedings.

It is understood that the signatory may then be called as a witness to the Court. However, the signatories will be acting in an administrative capacity and may not have any knowledge of the issues pertinent to the court proceedings or be able to provide expert opinion on the contents of the records. They will therefore sign the statements to this effect.

It follows that if ambulance staff are involved or expert opinion is required, this cannot be offered by the administrative teams and statements must be sought from the appropriate department through the Patient Experiences Department for solicitors’ enquiries or Operational Information and Archives department for police enquiries.

Interviews with staff

In the majority of cases, provisions of the documentary records we hold usually prove sufficient for solicitors’ purposes. However, where an interview with the ambulance crew may be necessary, please contact the Patient Experiences office to discuss your requirements in the first instance.

Interviews can be arranged, but please note the following:

  • Willingness to participate is a matter for the individual concerned. Please bear in mind that staff may not recall more than they recorded in the assessment record, especially where a significant amount of time has elapsed since the incident in question.
  • Availability is subject to operational pressures
  • Interviews will be conducted at staff's base ambulance station.
  • A fee will be levied at £119.00 per hour in relation to attending paramedics and £118.00 per hour in relation to emergency medical technicians.
  • Where you are acting for a party other than the patient, we will not be able to provide you with any patient specific information without the signed consent of the patient. Please contact the patient, their solicitor or representative to obtain this before you write to our office.

For further information, please contact:

Patient Experiences Department
Units 1&2 Datapoint Business Centre
6 South Crescent
London
E16 4TL

Tel: 020 3069 0240
Fax: 020 3069 0239

Email: ped@londonambulance.nhs.uk

Witness questionnaires

Experience has shown that it may be more convenient, cost effective and less time-consuming for staff to complete questionnaires rather than conduct face-to-face interviews.  We suggest that the questionnaire should be of a reasonable length i.e.: up to 10 questions specific to the incident. The fee for each completed questionnaire is £100.00 per questionnaire.

Care Proceedings/Safeguarding matters

If your enquiry relates to these matters please contact safeguarding.las@nhs.net

Where legal action is intended

If legal action is intended against the Trust, please contact:

Legal Services Department
London Ambulance Service NHS Trust
220 Waterloo Road
London SE1 8SD

Tel: 020 7783 2105

Contacting us in the case of legal action

If legal action is intended against the Service, please contact us on the number below.

Direct line: 020 7783 2105