Who we are and what we do

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Who we are

We are the busiest emergency ambulance service in the UK to provide healthcare that is free to patients at the time they receive it. We work closely with hospitals and other healthcare professionals, as well as with the other emergency services. We are also central to the emergency response to major and terrorist threats in the capital.

More information about who we are and what we do

How we fit into the NHS structure

We are the only NHS trust that covers the whole of London.

The 999 service we provide to Londoners is purchased by clinical commissioning groups. Our performance is monitored by NHS England. Ultimately we are responsible to the Department of Health.

Details of how we fit into the wider NHS, and how the healthcare system in the capital is managed, can be found on the NHS England website.


Senior staff and management board members

We are led by a trust board, which is made up of a non-executive chairman, seven non-executive directors and five executive directors, including the chief executive.

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Organisational structure

We have over 5,000 staff, based at ambulance stations and support offices across London.

Our accident and emergency service is split into three operational areas: west, east and south.

Each is managed by an assistant director of operations, and each ambulance station complex has its own ambulance operations manager.

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Location and contact details

Full details about how to contact different public-facing departments can be found in the talking with us section of this site.

Addresses and maps for our headquarters buildings can be found on the how to find us page.

We have a total of 70 ambulance stations across London.
Please be aware that unrequested information sent directly to these sites is unlikely to be used or replied to - please instead contact departments details in the talking with us section.



South area


Barnehurst (L1)

164 Erith Road, Bexleyheath, Kent, DA7 6BZ

Battersea (Q1)

119 Battersea Rise, London SW11 1HW

Beckenham (M4)

12 Beckenham Road, Beckenham Kent BR3 4LR

Brixton (Q2)

Unit 25 Bessemer Park, 250 Milkwood Road, London SE24 0HG

Bromley (M1)

Crown Lane, Bromley Kent BR2 9PW

Coulsdon (P1)

Unit 21, Ullswater Crescent, Coulsdon, CR5 2HR

Croydon (M2)

168 Primrose Lane, Croydon CR0 8YY 

Deptford (N1)

1 New Cross Road, London SE14 5DS

Forest Hill (N6)

51 Davids Road, London SE23 3EP

Greenwich (L2)

392 Shooters Hill Road, London SE18 4LP

Lee (N4)

142 Lee High Road, London, SE13 5PR

New Malden (S1)

Wellington Crescent, New Malden Surrey KT3 3NP

Mottingham (L3)

205 Eltham Road, London SE9 5LN

New Addington (M3)

Lodge Lane, New Addington, Croydon CR0 0QA

Oval (Q3)

Foxley Road, London SW9 6ES

Putney (Q4)

48 West Hill London SW18 1RX

Richmond (S2)

73 Kings Road, Surrey TW10 6EG

Rotherhithe (N2)

Ann Moss Way, Lower Rd, London SE16 2TG

South Croydon (P2)

123 Waddon Way, South Croydon CR0 6MD

St Helier (R1)

Bishopsford Road, Morden Surrey SM4 6BN

St Pauls Cray (L4)

Chipperfield Road, St Pauls Cray, Kent BR5 2PZ

Streatham (P3)

Mountearl Gardens, London SW16 2NN

Sutton (R2)

Dorset Road, Sutton SM2 6JH

Tolworth (S3)

Ewell Road, Tolworth, Surrey KT6 7DX

Waterloo (N3)

2 Frazier Street, London SE1 8SD

Wimbledon (R3)

Nursery Road, Wimbledon SW19 4JA

Woolwich (L5)

Ferry Approach, London SE18 6DP

East area


Becontree (K2)

Goresbrook Road, Dagenham, Essex RM9 6XP

Bounds Green (H2)

Bounds Green Road, London N22 4DF

Chase Farm (H1)

The Ridgeway, Enfield, Middlesex EN2 8JR

Edmonton (H3)

Windmill Road, London N18 1NJ

Homerton (G3)

126 Homerton High Street, London E9 6JA

Hornchurch (K5)

St Georges Hospital, Suttons Lane, Essex RM12 6RS

Ilford (K3)

Aldborough Road South, Ilford Essex IG3 8HQ

Newham (K1)

Wellington Road, London E6 2RG

Ponders End (H4)

Carterhatch Lane, Enfield Middlesex EN1 4LA

Poplar (J1)

Harford Street, London E1 4PQ

Romford (K4)

Oldchurch Road, Romford Essex RM7 0AD

Shoreditch (G4)

Basing House Yard, Kingsland Road, London E2 8AE

Silvertown (J5)

291 North Woolwich Road, Silvertown London E16 2BB

Smithfield (G5)

West Smithfield, London EC1A 9HY

Tottenham (H5)

St Anns Road, London N15 3TH

Walthamstow (J4) Wadham Road, London, E17 4HR

West Ham (J2)

Howards Road, Plaistow, London E13 8AZ

Whipps Cross (J3)

James Lane, London E11 1NU

West area


Barnet (D2)

144 Station Road, Barnet Herts

Bloomsbury (E1) 19 Herbrand Street, London WC1N 1HP
Brent (C3)

Unit 2-3 Falcon Park, Neasden Lane, London NW10 1RZ

Camden (E3)

Cressey Road, London NW3 2NA

Chiswick (C2)

368 Goldhawk Road, London W6 0XF

Feltham (A1)

Faggs Road, Feltham, Middlesex TW14 0LZ

Friern Barnet (D4)

Colney Hatch lane, London N11 3DG


Fulham (F2)

150 Seagrave Road, London SW6 1RX

Greenford (B1)

Greenford Road, Middlesex UB6 8RQ

Hanwell (B3)

Boston Road, London W7 3SA

Hayes (B2)

Church Road, Hayes. Middlesex UB3 2LG

Heathrow Airport (A4/A5)

Building 450, Northern Perimeter Rd, North Side, Heathrow Airport, Hounslow TW6 2RR

Heathrow Airport - Cycle response unit (B4)

Sipson Way, West Drayton, Middlesex UB1 0DP

Hillingdon (B5)

Royal Lane, Hillingdon Middlesex UB8 3QX

Isleworth (A2)

Mogden Lane, Isleworth, Middlesex TW7 7LJ

Islington (G1)

88 Brewery Road, London N7 9NT

Kenton (C1)

The Mall, Kenton, Harrow HA3 9TD

Mill Hill (C8)

Hartley Avenue, London NW7 2HX

Nth Kensington (C4)

20 Malton Road, London W10 5UP

Pinner (B6)

Imperial Drive, Harrow, Middlesex HA2 7HD

Ruisilip (B7) Northwood & Pinner Community Hospital, Pinner Road, Northwood, Middlesex, HA6 1DE

St Johns Wood (E2)

Lyons Place, London NW8 8NL

Twickenham (A3)

South Road, Twickenham, Middlesex TW2 5NT

Wembley (C6)

Wembley Hospital, Chaplain Road, Wembley HA0 4TX 

Westminster (F1)

Causton Street, London SW1 4AT

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Contact Us

For more details about this section of our site, or if you require any of these documents in an alternative format, or a different language please email us below.