What are our priorities and how we are doing

On this page you can view:


Annual report

Electronic copies of our annual reports are available to download from our publications page.


Quality Account

The aim of this account is to provide easy access information about the quality of the services we provide. It defines how we measure quality and enables comparisons between services. The latest quality account can be found on our publications page.

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Operating plan

Targets, aims and objectives

Information about our current performance can be found on the meeting our targets page.


Performance against targets

Details of our performance against national response time targets can be found on the latest response times page.

Strategic plans

Our strategic plan outlines where we want to be in 2013, the year after the capital has hosted the Olympic Games. It will effectively enable us to provide Londoners with an ambulance service for the future. It sees us having moved away from a 'one-size-fits-all' service, to one that ensures all our patients receive care that is tailored to their needs.

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Clinical Strategy

Clinical Strategy 2016 - 2021 (PDF, 872KB)


Human Resources Strategy

This strategy is currently under review.


Information Management and Technology (IM&T) Strategies

This strategy is currently under review.

Membership Strategy - Foundation Trust


Patient care strategies

Estate strategy

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Clinical audit reports



Clinical audit annual reports


Cardiac arrest annual reports and ST Elevation Myocardial Infarction (STEMI) report can be found on our publications page.

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Care Quality Commission (CQC) annual healthcheck

One of the key measures of our performance comes through the Care Quality Commission’s annual health check, which assesses and rates the performance of every NHS trust in England during each financial year.

As part of the annual health check the Care Quality Commission asks us to assess our performance against the Government’s 24 core standards for better health. We then have to declare this information publicly.

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Independent reports

Bullying and harassment review

We commissioned an independent review into bullying and harassment in our Service in Autumn 2014, and published the report in July 2015.

Full details can be found below, along with covering information and an action plan.

Contact Us

For more details about this section of our site, or if you require any of these documents in an alternative format, or a different language please email us below.

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