Communicating with us in other languages

We try to make our service as accessible as possible. We want everyone to be able to tell us what they think about our service, ask a question or make a complaint.

If English is not your first language

If English is not your first language and you would prefer to communicate with us in your first language, let us know. We will arrange for an interpreter to come onto the line so that we can understand each other better. You should also tell us if you require further communication translated into your preferred language.

If you have a visual or hearing impairment

If you have a visual impairment and require information about your complaint in Braille or large print, please let us know.

If you are deaf, have a hearing or speech impairment you can call us using Text Relay. Follow these instructions:

  • Using a TEXTPHONE dial: 18001 then the full telephone number.
  • Using a telephone dial: 18002 then the full telephone number.

For further information about Text Relay, go to www.textrelay.org

Alternatively, you can send us an email or write to us using the contact details below.

If you have a learning disability

We can write to you using simple words and pictures to make it easier for you to understand. If you need support to make a complaint you can contact one of the following advocacy services (PDF).

Interpreters for face to face meetings

Occasionally, as part of the complaints process, we meet with complainants face-to-face. If this is required and you need an interpreter for British Sign Language or other language, we can arrange this for you.

Telephone: 0203 069 0240
Fax: 0203 069 0239
Email: ped@londonambulance.nhs.uk

Write to us at:
Patient Experiences Department
Units 1&2 Datapoint Business Centre
6 South Crescent
London, E16 4TL

Contact Us

For more details about this section of our site, please use the email link below.