Remember, if someone is seriously ill
or injured, and their life is at risk, you should call 999
immediately.
This section explains how you can contact us when it is not a
medical emergency.
What would you like to do?
For general enquiries, to feed back or make a complaint about
the service you have received or to find out how to obtain your
medical records
Our patient experiences team is your first point of contact if
you have any comments, feedback or complaints about the
service you have received from us. The team can also deal with
all general enquiries about our policies and procedures and how we
work.
Unfortunately, due to an increase in demand to
the London Ambulance Service the patient experiences team has
received an increase in enquiries this month, and although we
aim to respond as soon as we can, this may take longer than
usual.
If your enquiry is of an urgent nature, please
telephone the patient experiences office on
020 3069 0240 - Monday to Friday 09:30 – 16:30.
Please accept our sincere apologies for the
delay that you may experience in the response to your
enquiry.
Find out more about the help our patients'
experiences team can provide.
Patient Experiences Department
London Ambulance Service NHS Trust
St Andrews House
St Andrews Way
London E3 3PA
Tel: 020 3069 0240
Fax: 020 3069 0239
Email: ped@londonambulance.nhs.uk
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To call our switchboard
If you know the name but not the telephone number
of the person that you would like to contact, call our
switchboard on 020 7783 2000.
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Enquire about a legal issue
Our legal services department deals with any enquires about
coroners' inquests including requests for call records and health
records (including patient report forms), witness
statements, staff attendance or attendance at inquests, road
traffic collisions involving our vehicles, and civil claims
against us.
Legal Services
London Ambulance Service NHS Trust
220 Waterloo Road
London SE1 8SD
Telephone: 020 7783 2105
Email: legalserv@lond-amb.nhs.uk
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Make a solicitor's enquiry for medical records
Solicitors can make enquiries and apply for call records and
health records (including patient report forms) under the Data
Protection Act 1998 and Access to Health Records Act 1990 in
connection with a civil claim or criminal matter.
Find out more about how to make a solicitor's
enquiry.
Patient Experiences Department
London Ambulance Service NHS Trust
St Andrews House
St Andrews Way
London E3 3PA
Tel: 020 3069 0229
Fax: 020 3069 0239
Email: ped@londonambulance.nhs.uk
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Information for a police enquiry
If you need information for a police enquiry.
Email: Archive2@lond-amb.nhs.uk
Telephone: 020 3069 0320
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Submit a Freedom of Information request
Find out more about Freedom of Information
requests.
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Ask about a recruitment issue
You can contact our recruitment department if you would like to
talk about working with us.
Find
out more about working with us.
Recruitment centre
St Andrews House
St Andrews Way
London E3 3PA
General enquiries
Tel: 020 3069 0260
Fax: 020 3069 0266
Email: recruitment@lond-amb.nhs.uk
Unfortunately we are not recruiting
for student paramedics or A&E support staff at the
moment. To find out more about these roles, visit
our career opportunities section.
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Say thank you to our staff
If you'd like to pass on your thanks to the staff that treated
you, we'd be happy to help.
Send
a message of thanks to our staff.
Conference, Awards and Induction Department
London Ambulance Service NHS Trust
220 Waterloo Road
London SE1 8SD
Tel: 020 7783 2123/ 2121
Fax: 020 7783 2120
Email: cia@londonambulance.nhs.uk
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Find out about our emergency life-support training courses
Members of the public or companies that are interested in
our emergency life-support training courses can contact our
resuscitation training team.
Read more about our resuscitation training
courses.
Resuscitation Training Administrator
8–20 Pocock Street
London SE1 OBW
Tel: 020 7783 2534
Email: resustraining@lond-amb.nhs.uk
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Arrange for us to visit your school, college or local
event
The events and schools team organises special events, including
Junior
Citizen schemes, crime and safety awareness days, and school
visits.
Find out more about arranging for us to
visit you.
Patient and public involvement department
St Andrews House
St Andrews Way
London E3 3PA
Tel: 020 3069 0383
Email: ppi@lond-amb.nhs.uk
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Enquire about a media issue
If you have a media enquiry or want to arrange an interview or
filming with our staff you should contact our communications
department.
Communications Department
London Ambulance Service NHS Trust
220 Waterloo Road
London SE1 8SD
Tel: 020 7783 2286
Fax: 020 7783 2120
Email: communications@lond-amb.nhs.uk
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Arrange a visit to our organisation
If you are a healthcare professional, or work for
a government agency or another ambulance service, either in the UK
or abroad, and would like to visit our
organisation, contact our conference, induction and awards
department. Please note that we are often very busy and unable to
accomodate ride-outs with members of our staff.
Please note that these cannot be arranged for members of
the public.
Find out more about arranging a visit.
Conference, Induction and Awards Department
London Ambulance Service NHS Trust
220 Waterloo Road
London SE1 8SD
Tel: 020 7783 2123/ 2121
Fax: 020 7783 2120
Email: cia@londonambulance.nhs.uk
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Request an observer's shift
Unfortunately we are unable to offer any visits at the
current time.
Please note that these cannot be arranged for members of the
public.
Find out more about requesting observer's
shifts.
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Ask a question or feed back about our website
If you have a question or have comments about our website,
we are keen to hear from you.
Email: webofficer@lond-amb.nhs.uk.
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Find or contact one of our offices
You can find location maps with contact details of our
headquarters offices on the how to
find us page.
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