Talking with us

Remember, if someone is seriously ill or injured, and their life is at risk, you should call 999 immediately.

This section explains how you can contact us when it is not a medical emergency.

If you are a health professional please see the health professionals section for details on how to contact us.

What would you like to do?


For all enquiries, please contact:

Phone: 020 3069 0240 (local rate)
Email: ped@londonambulance.nhs.uk

  • Our patient experiences team is your first point of contact if you have any comments, feedback or complaints about the service you have received from us. The team can also deal with all general enquiries about our policies and procedures and how we work.
  • However, during the coming weeks, in order to maintain a high level of patient care service to the communities of London, the Service has produced a specific plan to deal with anticipated capacity issues which triggers specific measures when we are operating over capacity.
  • Within the Capacity Plan is a Resourcing Escalation Action Plan (REAP) which is used to identify the level of pressure the Service is under at any given time, and provides a range of tactical options to deal with the over capacity situation.
    This revised plan is now a national framework in use by ambulance services across the country.
  • As a result of the continuing high level of demand that we are experiencing, please be aware that there may be a delay in responding to complaints and enquiries. There are a number of reasons for this, including the implementation of a raised REAP level, ambulance crews not being very easily available to discuss particular incidents they have attended, and clinical managers having less time to look at the details of the care that has been given in different cases.
  • We will respond to all enquiries as quickly as possible, but would apologise should this take longer than usual. Please do not email multiple trust departments as this only duplicates administrative effort.
  • If you are enquiring about an existing complaint, please contact the case officer on the telephone number detailed in the acknowledgment sent to you.

When to contact us

Our contact details

Find out more about our Patient Experiences Department

 

Back to top


To call our switchboard

If you know the name but not the telephone number of the person that you would like to contact, call our switchboard on 020 7783 2000.

Back to top

Say thank you to our staff

If you'd like to pass on your thanks to the staff that treated you, we'd be happy to help.
Send a message of thanks to our staff.

Conference, Awards and Induction Department
London Ambulance Service NHS Trust
220 Waterloo Road
London SE1 8SD

Tel: 020 7783 2123/ 2122
Fax: 020 7783 2120
Email: cia@londonambulance.nhs.uk

Back to top
 

Enquire about a legal issue

Our legal services department deals with any enquires about coroners' inquests including requests for call records and health records (including patient report forms), witness statements, staff attendance or attendance at inquests and civil claims against us.

If you have been involved in an accident with a London Ambulance Service vehicle, please contact QBE on 0808 1008181.

Legal Services
London Ambulance Service NHS Trust
220 Waterloo Road
London SE1 8SD

Telephone: 020 7783 2105
Email: legalserv@londonambulance.nhs.uk

Back to top

Make a solicitor's enquiry for medical records

Solicitors can make enquiries and apply for call records and health records (including patient report forms) under the Data Protection Act 1998 and Access to Health Records Act 1990 in connection with a civil claim or criminal matter.
Find out more about how to make a solicitor's enquiry.

Patient Experiences Department
Units 1&2 Datapoint Business Centre
6 South Crescent
London
E16 4TL

Tel: 020 3069 0229
Fax: 020 3069 0239
Email: ped@londonambulance.nhs.uk

Back to top

Information for a police enquiry

If you need information for a police enquiry.
Email: archive@londonambulance.nhs.uk
Telephone: 020 3069 0320

Back to top

Submit a Freedom of Information request

Find out more about Freedom of Information requests.

Back to top

Ask about a recruitment issue

You can contact our recruitment department if you would like to talk about working with us.
Find out more about working with us.

Recruitment centre
Units 1&2 Datapoint Business Centre
6 South Crescent
London
E16 4TL

General enquiries

Tel: 020 3069 0260
Fax: 020 3069 0266
Email: recruitment@londonambulance.nhs.uk

Unfortunately we are not recruiting for student paramedics at the moment. To find out more about these roles, visit our career opportunities section.

Back to top

Find out about our emergency life-support training courses

Members of the public or companies that are interested in our emergency life-support training courses can contact our resuscitation training team.

Read more about our resuscitation training courses.

Resuscitation Training Administrator
8–20 Pocock Street
London SE1 OBW

Tel: 020 7783 2534
Email: resustraining@londonambulance.nhs.uk

Back to top

Arrange for us to visit your school, college or local event

The public education department can arrange for local members of staff to visit your groups or schools to talk about our service and answer any questions you might have. If you would like to arrange a visit please fill out our online form

Patient and public involvement department
Units 1&2 Datapoint Business Centre
6 South Crescent
London
E16 4TL

Tel: 020 3069 0383
Email: ppi@londonambulance.nhs.uk

Back to top

Enquire about a media issue

If you have a media enquiry or want to arrange an interview or filming with our staff you should contact our communications department.

Communications Department
London Ambulance Service NHS Trust
220 Waterloo Road
London SE1 8SD

Tel: 020 7783 2286
Fax: 020 7783 2120
Email: communications@londonambulance.nhs.uk

Back to top

Arrange a visit to our organisation

If you are a healthcare professional, or work for a government agency or another ambulance service, either in the UK or abroad, and would like to visit our organisation, contact our conference, induction and awards department. Please note that we are often very busy and unable to accommodate ride-outs with members of our staff.

Please note that these cannot be arranged for members of the public.

Find out more about arranging a visit.

Conference, Induction and Awards Department
London Ambulance Service NHS Trust
220 Waterloo Road
London SE1 8SD

Tel: 020 7783 2123/ 2122
Fax: 020 7783 2120
Email: cia@londonambulance.nhs.uk

Back to top

Request an observer's shift

Unfortunately we are unable to offer any visits at the current time.

Please note that these cannot be arranged for members of the public.

Find out more about requesting observer's shifts.

Back to top

Ask a question or feed back about our website

If you have a question or have comments about our website, we are keen to hear from you.
Email: webofficer@londonambulance.nhs.uk.

Back to top

Find or contact one of our offices

You can find location maps with contact details of our headquarters offices on the how to find us page.

Back to top

EasyRead documents and prompt cards

Our easyread documents
 

Friends and Family Test