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About us
Who we are
The capital's ambulance service
Vision and values
Our story
A brief history
Chronology
Where we are
What we do
Providing an emergency response
Responding to less serious calls
Caring for you in a clean environment
Clostridium difficile - useful information
MRSA - useful information
Norovirus - useful information
Taking patients to hospital appointments
Finding hospital beds
Dealing with major incidents
Our training
London bombings in 2005
Making your experiences count
Using feedback
Our patient experiences department
Examples of learning
How we are run
Trust Board
Trust Board members
Board papers - 2012
Board papers - 2011
Board papers - 2010
Board papers - 2009
Board papers - 2008
Board papers - 2007
Board papers - 2006
Trust Board extranet
How we are doing
Meeting our targets
Latest response times
Demand 2009-10
Annual health check
Clinical quality indicators
Clinical dashboard
Working with suppliers
Our plans for the future
Our strategic goals
Improve the quality of care we provide to patients
Deliver care with a highly-skilled and representative workforce
Spend money wisely
Becoming an NHS foundation trust
What is a foundation trust?
Why do we want to become a foundation trust?
Patient and staff benefits
Financial benefits
Our public consultation
Counting down to the Games
Games training
Test events
Our publications
EasyRead documents
Involving our community
Involving you in our work
Become a member
Patients' Forum and Local Involvement Networks (LINks)
Public education
Resuscitation training courses
Working with our Bangladeshi community
Schools and teacher resources
Community events
Free lifesaving lessons
Equality and inclusion in the workplace
Calling 999
When to call 999
Advice if you are due to give birth
Choose well
How to call 999
What happens when you call 999
Who will treat you
Single responder
Motorcycle responder
Cycle responder
Ambulance community responder
Ambulance crew
Clinical telephone adviser
Hazardous area response team
Emergency heart care
Heart attack
Causes of a heart attack
Symptoms of a heart attack
What to do
Heart attack treatment
Real life: Paul's story
Real life: Mark's story
Video: How we treat heart attacks
Cardiac arrest
Causes of a cardiac arrest
Learn to save a life
Video: How to use a defibrillator
Cardiac arrest treatment
Real life: Keith's story
Real life: James' story
Real life: Lee's story
Real life: Mary's story
Real life: Steve's story
Real life: patient stories
Resuscitation training courses
Emergency stroke care
Symptoms of a stroke
Recognising stroke in other people
Stroke treatment
Transient ischaemic attack
Emergency trauma care
Real life trauma case study: Robert's story
Real life trauma case study: Daniel's story
Real life trauma case study: Priscila's story
What to do if you have flu symptoms
Working for us
Career opportunities
Ambulance staff
Ambulance support (A&E support)
Student paramedics
Paramedics
Control room staff
Patient Transport Service
Support staff
Current vacancies
Control room staff
Support staff
Management roles
Ambulance staff
Paramedic Science degrees
Volunteering with us
Where we are recruiting
Where we will be recruiting
Upcoming open evenings
June Bedding - Havering volunteer profile
Pauline Chapman - Croydon volunteer profile
Ajaz Khan - Chessington volunteer profile
Kelly Hayes - Walthamstow volunteer profile
John Jeal - Harrow volunteer profile
Tony Jenkins - Biggin Hill volunteer profile
From our staff's perspective
Dan Ahmed - A&E support
Jim Turner - paramedic
Louise Downs - paramedic
Janet Greenhead - cycle responder
Joanne Wood - student paramedic
Jenny Leggott - student paramedic
Karen Upton - emergency medical dispatcher
Samad Billoo - emergency medical dispatcher
Adam Swift - emergency medical dispatcher
Paul Jackson - fleet multi-skilled technician
Claire Clarkson - conference, induction and awards manager
Hitesh Patel - information management and technology
Equality and inclusion in the workplace
Staff diversity forums
Employers forums
Our equality and inclusion strategy and reports
Equality analysis
Completed EIAs
Archived EIAs
EasyRead documents
Engagement on the Equality Delivery System ratings and objectives
Becoming a supplier
Talking with us
Enquiries, feedback and complaints
Thanking our staff
Solicitors' enquiries
Freedom of Information
Introduction and guide to the scheme
Classes of information
Who we are and what we do
What we spend and how we spend it
What are our priorities and how we are doing
How we make decisions
Our policies and procedures
Lists and registers
The services we offer
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FOI disclosure log
Financial management
Health and safety
Human resources
Information governance and IT
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Operations
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Service performance
Requests to visit us
Requests to arrange observer's shifts
How we use your personal information
How to find us
News
News releases and statements
Service takes part in 2012 Games exercise
Alcohol recovery centre to reopen to take pressure off A&E departments
Community order for abusive patient
Staff to perform at opening ceremony
Bromley and Chislehurst MP joins ambulance crew for a shift
News archive
TV and radio
Ambulance News
Alcohol-related calls
Christmas party season
A night on the booze bus treating and tweeting
Booze bus videos
2010-11 statistics for alcohol-related calls
Find us on Facebook and Twitter
Crash24 - Tuesday 6 December 2011
Top tips: Motorbike safely around London
Top tips: Cycle safely around London
Know your blood pressure
Winter care
Use us wisely
BBC video about demand on our 999 service transcript
Give blood
Health professionals
Emergency Bed Service
GP information
How we prioritise calls
Calling an ambulance - response times
How the call will be triaged
Who will respond to your call
Documents and guidelines
Patient Transport Service
Make a booking
Safeguarding - child protection and vulnerable adults
The referral process
Our response to the review of 'No Secrets'
Our response to the consultation on child maltreatment
Sudden death of infants procedure
Safeguarding 'at risk' alerts
Safeguarding children declarations
Learning from safeguarding issues
Caring for frequent callers
Reasons why patients become 'frequent callers'
Managing patients’ needs
Patient referral, review and developing a care plan
Case studies of frequent callers
Reporting incidents to us
Delayed handover of care at emergency departments
Improving heart attack and stroke care
Getting involved
Become a member
What does membership involve?
Community newsletter - Ambulance News
Become a governor
A governor's responsibilities
Why become a governor and what to expect
How to become a governor
How governors are elected
Council of Governors
Events and seminars
Emergency Heart Care event - January 2011
Stroke care event - May 2011
Engagement matters - October 2011
Schools and public education
Children's games and activities
Junior citizen scheme
Step into the NHS - competition for schools
Involving our community
Become a volunteer medic
Learn to save a life
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