The London Ambulance Service NHS Trust
(“Trust” or “we" or “us” or “our”) are committed to preserving the
privacy of all visitors to this website. Please read the following
privacy policy to understand how we use and protect the information
that you provide to us.
By using this website you consent to the
collection, use and transfer of the information that you provide to
us in accordance with the terms of this policy.
We reserve the rights to change the contents
of this website, including this privacy policy at any time, by
posting such changes on the website. It is your responsibility to
familiarise yourself with this policy regularly to ensure that you
are aware of any changes. Your continued use of this website
following the posting of any such changes will constitute your
acceptance of the revised privacy policy.
If you do not accept this privacy policy, you
may not use this website.
Information collection
If you register with the website, or if you
fill in a form on the website, you may be asked to provide
information about yourself (including your name and contact
details).
We may also collect information about your
usage of this website as you and others browse and use our website
(see section on "cookies"), as well as information about
you from messages you post to the website and emails or letters you
send to us.
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Use of the information we collect
Your personal information will be used for
several general purposes, including: providing information that you
have requested, handling your enquiries, personalising your
experience on the website, providing access to some areas of the
website, and keeping you up-to-date with services which may be
relevant to you.
We may also provide other information which we
think you may find of interest, such as training events. The Trust
may contact you by post, telephone or fax, as well as by email.
Where relevant, you are given the opportunity to opt-out of
receiving this information at the appropriate section of the
website when you register your details. If you no longer wish to be
contacted in the future by us, please contact webofficer@lond-amb.nhs.uk.
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Data retention
The Trust will retain the personal information
provided by you for as long as is reasonably necessary for the
purposes listed in this policy.
Additonally, our privacy policy is compliant with the UK Data
Protection Act 1998, and we are entered in the Data Protection
Register (see www.informationcommissioner.gov.uk).
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Disclosure of information
The information you provide to us will be held
on our computers, or the computers of one or more of our suppliers.
The data we collect from you may be transferred to, and stored at,
a destination outside the European Economic Area ("EEA"). It may
also be processed, in accordance with this privacy policy, by staff
who work for us or one of our suppliers operating outside the EEA.
By submitting your personal data, you agree to this transfer,
storing and processing. The Trust will take steps reasonably
necessary to ensure that your data is treated securely and in
accordance with this privacy policy.
We may also pass information on the usage of
our website onto third parties, but this information and any
information derived from it will only be used by that third party
to analyse usage of the site and report back to the Trust, for
example to track and report user activity on the website.
We may disclose personal information in
response to legal process, for example, in response to a court
order. We may also disclose such information in response to a law
enforcement agency's request or where we believe it is necessary to
investigate, prevent, or take action regarding illegal activities,
suspected fraud, situations involving potential threats to the
physical safety of any person, non-compliance with our terms and
conditions of use, or as otherwise permitted or required by law and
consistent with legal requirements.
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Cookies
Information about how we use cookies can be found
on another page on our site.
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Webserver log files
IP addresses are used by your computer every
time you are connected to the Internet. Your IP address is a number
that is used by computers on the network to identify your computer.
IP addresses are automatically collected by our web servers so that
data (such as the web pages you request) can be sent to you.
Webserver log files are used to record
information about our site, such as system errors. The Trust also
uses log files to monitor site traffic. Log files do not contain
any personal information or information about which other sites you
have visited.
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Security
Unfortunately, the transmission of information
via the Internet is not completely secure. Although we employ
security measures to protect the information provided by you, the
Trust cannot guarantee the security of your data transmitted to our
site and any transmission is at your own risk. Once we have
received your information, we will use appropriate security
procedures and features aimed at preventing any unauthorised
access, unlawful processing, accidental loss, destruction or
damage.
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Accessing and updating your information
You are entitled to see a copy of the
information that we have collected from you and that we maintain.
If you wish to do this, please email us at webofficer@lond-amb.nhs.uk
and insert "access request" as the subject heading. We may charge a
small fee to meet our costs in providing you with these
details.
You may ask us to make changes to the
information provided by you and/or held about you, to ensure that
it is accurate and kept up-to-date. You may also request that we
cease from processing your personal information and that we delete
this from our database or records. Please note that it may be
impossible to completely delete your information because of
back-ups and records of deletions.
We will only perform the activities outlined
above to the extent that such activities will not compromise
privacy, security or any other legal interests.
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Links to external sites
This website contains links to other websites,
both those of government departments and of other organisations.
This privacy policy applies only to this website, so when you are
moving to another site which collects personal information you
should always read the privacy policy relating to that website.
For the avoidance of doubt, we do not pass on
any personal information you have given us to any other website
operators.
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Contact
For all comments, queries and other requests
relating to our use of your information, please email the
appropriate part of the organisation as listed on the talking with
us page, email webofficer@lond-amb.nhs.uk,
or notify us in writing through the contact information on the
talking
with us page.
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Last updated October
2008