6 January 2017
Ambulance Service has launched an investigation following the
technical difficulties experienced in its control room on New
Year’s Day (1 January).
Director of Operations, Paul Woodrow, said: “We are very sorry
to anyone who may have experienced delays.
“We are taking this incident very seriously and have now
launched a full external investigation into the circumstances of
what happened and any impact on our patients.”
The system is now stable and the Service is carrying out
on-going checks and monitoring while the investigation takes
Paul said: “Our control room staff are fully trained and
practised in using a manual back-up system. They continued to
prioritise patients in the same way, using the same assessment
process as usual.”
“It would not be right for us to predict the outcome of this
investigation until it is complete but we will be open about the
findings of the report following the investigation.
“As part of our investigation we have identified a patient who
sadly died during the time of the computer issues where we would
like to look more closely at whether this was potentially a
contributory factor. We have launched a separate investigation to
“It is too early to say what the cause of this patient’s death
was but we will report on the findings when the investigation is
“We would like to encourage anyone with any concerns to contact
us. We will also be speaking to our own staff to listen to their
The Service’s Patient Experience department can be contacted by
Notes to Editor:
- The external investigation will be commissioned by NHS
Improvement and NHS England will involve an independent IT
- For further information please contact the communications
department on 020 7783 2286.